Customer Care Representative Team Leader

Global Resource For Outsourced Workers; Makati; On-site; PHP 558,000 - 893,000; Full time

Job summary

A customer service company in Makati is seeking a Supervisor to lead the team in handling customer inquiries and ensuring high service standards. This role requires leadership experience and the ability to support team members effectively. Responsibilities include monitoring performance and providing guidance to enhance team effectiveness. Ideal candidates are willing to work onsite in Ayala, Makati. Competitive compensation is offered.

Qualifications

• Experience in a supervisory role is preferred.
• Willingness to work onsite in Ayala, Makati.
• Willing to work onsite in Ayala, Makati.

Responsibilities

• Provide direction to team members for customer inquiries.
• Create operations that simplify customer service.
• Provide feedback on team members' performance.
• Monitor performance to identify strengths and weaknesses.
• Offer personal coaching to team members in difficulty.
• Ensure necessary equipment is available for operations.
• Attend to difficult customers and resolve concerns.
• Act as intermediary between team and management.
• Perform miscellaneous assigned duties.

Skills

Leadership Experience

Customer/Client Service Experience

Job description

Qualifications

• Leadership Experience (Supervisory Level)
• Customer/Client Service Experience is an advantage but not required.
• Willing to work onsite in Ayala, Makati.

Responsibilities

• Provide constant direction to team members to ensure that all customer inquiries are properly attended to on time and in the best way possible
• Create modes of operations that will make customer service easier for team members and customers
• Provide feedback on performance of team members to management for staff evaluation and reward purposes
• Monitor performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their loose ends
• Provide assistance to team members experiencing difficulties in the discharge of their duties by giving personal coaching
• Ensure that equipment needed by team members are available and in good condition for a smooth flow of operations and customer satisfaction
• If needed, attend to customers who prove difficult to team members and resolve their concerns
• Act as intermediary between CCR Head and CCR team members to ensure open communication and settle any concerns that may arise in the course of work
• Perform miscellaneous job-related duties as assigned