Customer Care Representative | ONSITE (A-ALV)

Sourcefit Philippines, Inc.; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Sourcefit Philippines, Inc. is seeking a front desk professional at Bridgetowne, Manila, to deliver timely and friendly service as the first contact for patients. You will greet patients, check them into the EMR, collect payments, and confirm insurance eligibility while updating records with care.

The role demands 1–3 years of customer service, strong English, and professional phone manners; healthcare experience is a plus. Night shifts and weekend work are required.

Qualifications

• 1–3 years of customer service/care experience.
• Exposure to handling Healthcare accounts is a plus, but not required.
• Strong command of English, speaking and writing.
• Professional phone manner; comfortable with outbound calls via digital communication tools.
• Self-motivated and reliable, with a strong desire to meet results and KPIs.

Responsibilities

• Greet patients and visitors virtually through the clinic's chosen systems and provide exceptional customer service.
• Check patients into the EMR and collect payments (deductibles, copayments, patient balances) at the appropriate time.
• Verify patient insurance eligibility for medical benefits in an outpatient office setting.
• Review patient demographics and intake paperwork for completeness; collect and update information in the EMR.
• Schedule patient appointments accurately to the provider's treatment-plan recommendations, ensuring future appointments are set before patients leave the office.
• Direct patients and visitors to designated treatment areas and manage the overall flow of the front office.
• Communicate effectively and proactively with in-office staff.

Skills

Customer service

English proficiency

Phone etiquette

Self-motivated

KPI driven

Healthcare accounts exposure (plus)

Medical intake terminology familiarity

Job description

Position Summary

The front desk takes pride in providing timely, accurate, and friendly service as the first person a patient encounters. This position requires self-motivation, quick thinking, and personability. The ideal team member has great attention to detail, the aptitude to quickly learn new software and complex concepts, the ability to multitask, excellent communication skills, a professional demeanor, and positive energy in the virtual workplace.

Job Details:

• Work Arrangement: Onsite (Bridgetowne site)

• Schedule: Must be amenable to working the night shift and a shifting schedule, including weekends

• Holidays: Observes US Holidays

Responsibilities:

• Greet patients and visitors virtually through the clinic's chosen systems and provide exceptional customer service.

• Check patients into the EMR and collect payments (deductibles, copayments, patient balances) at the appropriate time.

• Verify patient insurance eligibility for medical benefits in an outpatient office setting.

• Review patient demographics and intake paperwork for completeness; collect and update information in the EMR.

• Schedule patient appointments accurately to the provider's treatment-plan recommendations, ensuring future appointments are set before patients leave the office.

• Direct patients and visitors to designated treatment areas and manage the overall flow of the front office.

• Communicate effectively and proactively with in-office staff.

Qualifications:

• 1–3 years of customer service/care experience.

• Exposure to handling Healthcare accounts is a plus, but not required.

• Strong command of English, speaking and writing.

• Professional phone manner; comfortable with outbound calls via digital communication tools.

• Basic familiarity with physical therapy or medical intake terminology is a plus.

• Self-motivated and reliable, with a strong desire to meet results and KPIs.