Apply Today! - Customer Support Representative (Onsite)

Career at Callmax Solutions - Philippines; Imus; On-site; PHP 201,000 - 312,000; Full time

Job summary

Callmax Solutions - Philippines in Cavite seeks a dedicated healthcare accounts support specialist. Primary duties include verifying patient eligibility and insurance benefits for treatments, admissions, and procedures, and providing updates on claim status.

You will review patient bills for accuracy, investigate denials, assist with basic appeals, and handle inquiries from patients and providers by phone, ensuring timely resolutions.

Qualifications

• Prioritize tasks and work independently with minimal supervision.
• Strong teamwork and collaboration with others.
• Detail-oriented with strong follow-up skills.
• Work under pressure with a positive, professional attitude.
• Strong multitasking and time-management skills.
• Basic knowledge in healthcare accounts is an advantage.
• Previous customer service experience is preferred.
• Consistent work history and reliability are preferred.

Responsibilities

• Verify patient eligibility and insurance benefits for treatments, hospital admissions, and medical procedures.
• Check and provide updates on the status of insurance claims.
• Review patient bills for accuracy and completeness, and obtain any missing information as needed.
• Investigate denied claims and assist with filing basic appeals.
• Handle patient and insurance provider inquiries via phone regarding assigned accounts.

Skills

Task prioritization

Teamwork

Detail-oriented

Work under pressure

Multitasking

Time management

Customer service experience

Reliability

Job description

• Verify patient eligibility and insurance benefits for treatments, hospital admissions, and medical procedures.
• Check and provide updates on the status of insurance claims.
• Review patient bills for accuracy and completeness, and obtain any missing information as needed.
• Investigate denied claims and assist with filing basic appeals.
• Handle patient and insurance provider inquiries via phone regarding assigned accounts.

Qualifications:

• Ability to prioritize tasks and work independently with minimal supervision.
• Strong teamwork skills and the ability to collaborate effectively with others.
• Detail-oriented, with strong follow-up skills and the ability to ensure tasks are completed on time.
• Ability to work under pressure while maintaining a positive and professional attitude.
• Strong multitasking, organizational, and time-management skills.
• Basic knowledge or background in healthcare accounts is an advantage.
• Previous customer service experience is preferred.
• A consistent work history and a demonstrated record of reliability and professionalism are preferred.