Customer Care Representative - Financial & Banking Associate.

Recruitify_HR; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Recruitify_HR is seeking a Customer Service Associate in the Philippines to respond to inquiries about banking products and services, assist in resolving complaints, educate customers on account options, and maintain accurate records of interactions.

You will collaborate with the team to improve service efficiency, handle multiple tasks and maintain a friendly, patient attitude, including evenings or weekends if needed.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of customer service or banking experience.
• Excellent communication, problem-solving, and a customer-oriented attitude.
• Ability to handle multiple tasks and prioritize effectively.
• Friendly, patient, and able to work under pressure.

Responsibilities

• Respond to customer inquiries regarding banking products and services.
• Provide assistance in resolving customer complaints and issues efficiently.
• Educate customers on financial services and help them understand their account options.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction and service efficiency.

Skills

Communication

Problem solving

Customer orientation

Education

High School Diploma

Job description

Description

• Respond to customer inquiries regarding banking products and services.
• Provide assistance in resolving customer complaints and issues efficiently.
• Educate customers on financial services and help them understand their account options.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction and service efficiency.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years of experience in customer service or banking
• Skills and Competencies: Excellent communication skills, problem-solving abilities, and a customer-oriented attitude
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively
• Qualities and Traits: Friendly, patient, and able to work under pressure
• Working Conditions: Available to work flexible hours, including evenings or weekends if needed