Customer Care Representative | Cubao

Pinoybisnes; Hinoba-an; On-site; PHP 167,000 - 223,000; Full time

Job summary

Alorica in Quezon City, Metro Manila is seeking a customer service professional to handle product and service inquiries, open and update customer accounts, and resolve issues by guiding customers to solutions. The role involves maintaining records and ensuring timely follow-up.

Requirements include at least 18 years old, excellent English communication, and high school completion. Call center experience is preferred but not required; basic computer skills and typing at least 25 words per minute

Qualifications

• At least 18 years old and have excellent English communication skills.
• Must have completed high school.
• Call center experience in customer service, collections or sales is preferred but not required.

Responsibilities

• Answer product and service questions to attract potential customers.
• Open customer accounts by recording account information and maintaining records.
• Update customer information and resolving problems by explaining the best solution and following up.

Skills

English communication

Typing speed

Computer literacy

Education

High school diploma

Job description

Alorica – Quezon City, Metro Manila – Description: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Requirements: At least 18 years old and have excellent English communication skills Must have completed high school Customer service, collections or sales experience in a call center industry is preferred but not required Have working knowledge of computers and the Internet, and able to type at least 25 words per minute Salary: ₱15000 – ₱20000 Address: GF Cyberpark Tower 2, Araneta Center, Cubao, Quezon City