Customer Care Representative

Stark Asia Solutions Inc.; Muntinlupa; On-site; PHP 290,000 - 391,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance (HMO)

Opportunities for career growth

Job summary

A leading customer service provider is seeking Customer Service Representatives for a Content Moderation account in Alabang. This on-site role requires handling inquiries, ensuring compliance with platform guidelines, and providing high-quality support. Ideal candidates will have at least a high school diploma, strong communication skills, and problem-solving abilities. A competitive salary package and opportunities for career growth are offered in a supportive work environment.

Qualifications

• Excellent communication skills for customer interactions.
• B2 level English proficiency required.
• Problem-solving skills to address customer concerns.

Responsibilities

• Handle customer inquiries via chat, email, or phone.
• Assist users with content-related concerns.
• Review compliance of user-generated content.
• Escalate complex issues to appropriate teams.
• Maintain high standards of customer satisfaction.
• Meet performance metrics like response time.

Skills

Excellent written and verbal communication skills

Strong problem‑solving skills

Attention to detail

English proficiency at B2 CEFR level or higher

Attention to detail

Education

At least High School Graduate

Job description

On-site - Muntinlupa No Exp Required High/Senior High School Full-time

Job Description

We are seeking Customer Service Representatives to support a Content Moderation account in Alabang. This role involves assisting customers while ensuring that content and interactions meet platform guidelines and standards.

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Job Title:

Customer Service Representative (Content Moderation Account)

Qualifications:

• At least High School Graduate
• Call Center experience (CCE) preferred but not required
• Excellent written and verbal communication skills
• English proficiency at B2 CEFR level or higher
• Strong problem‑solving skills and attention to detail

Key Responsibilities:

• Handle customer inquiries via chat, email, or phone in a professional manner
• Assist users with concerns related to content, accounts, or platform policies
• Review and ensure compliance of user-generated content when necessary
• Escalate complex or sensitive issues to the appropriate teams
• Maintain high standards of quality, accuracy, and customer satisfaction
• Meet performance metrics such as response time, resolution rate, and quality scores

Work Requirements:

• Willing to work onsite in Alabang
• Amenable to shifting schedules, including weekends and holidays

What We Offer:

• Competitive salary package
• Stable and supportive work environment
• Opportunities for career growth and development

Working Location

Alabang, Muntinlupa