Content Moderation Customer Care Specialist (On-site)

Stark Asia Solutions Inc.; Muntinlupa; On-site; PHP 290,000 - 391,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance (HMO)

Opportunities for career growth

Job summary

A leading customer service provider is seeking Customer Service Representatives for a Content Moderation account in Alabang. This on-site role requires handling inquiries, ensuring compliance with platform guidelines, and providing high-quality support. Ideal candidates will have at least a high school diploma, strong communication skills, and problem-solving abilities. A competitive salary package and opportunities for career growth are offered in a supportive work environment.

Qualifications

• Excellent communication skills for customer interactions.
• B2 level English proficiency required.
• Problem-solving skills to address customer concerns.

Responsibilities

• Handle customer inquiries via chat, email, or phone.
• Assist users with content-related concerns.
• Review compliance of user-generated content.
• Escalate complex issues to appropriate teams.
• Maintain high standards of customer satisfaction.
• Meet performance metrics like response time.

Skills

Excellent written and verbal communication skills

Strong problem‑solving skills

Attention to detail

English proficiency at B2 CEFR level or higher

Education

At least High School Graduate

Job description

A leading customer service provider is seeking Customer Service Representatives for a Content Moderation account in Alabang. This on-site role requires handling inquiries, ensuring compliance with platform guidelines, and providing high-quality support. Ideal candidates will have at least a high school diploma, strong communication skills, and problem-solving abilities. A competitive salary package and opportunities for career growth are offered in a supportive work environment.