Call Center Agent

Recruitify_HR; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Best Office Amenities

Free Day Meals

Job summary

Recruitify_HR in Manila, Philippines, is seeking skilled BPO Specialists to join our on-site teams across Travel, Healthcare, and Banking accounts. Immediate openings available with fixed weekly rest days and competitive salary packages.

Roles involve handling high-volume inquiries via phone, chat, or email, resolving issues efficiently, and maintaining up-to-date product knowledge. Two tracks are available for experienced agents and freshers alike.

Qualifications

• Experience: Minimum 6 months BPO experience is mandatory.
• New agents: College graduates or freshers are welcome for entry-level accounts.
• On-site role in Manila, Philippines.

Responsibilities

• Professionally manage and resolve high-volume inbound customer inquiries (via phone, chat, or email) in a timely and accurate manner.
• Identify, troubleshoot, and provide solutions for customer concerns, ensuring first-call resolution where possible.
• Maintain a high level of product and procedural knowledge to effectively assist customers.

Job description

Hiring BPO Specialists: Travel, Healthcare & Banking Accounts! JOIN A GLOBAL PIONEER BPO! We have immediate openings for skilled agents across our top accounts in multiple sites.

LOCATIONS (On-Site Only)

Manila

Your Rewards & Benefits

Competitive Salary Package: Up to ₱25,000 - ₱40,000 + Allowances/Incentives

Workload: Manageable call volume with fixed weekly rest days.

Elite On-site Perks

• Best Office Amenities: Dedicated WIFI zones, Gaming areas, Fitness options.
• Free Day Meals and regular team celebrations.

REQUIREMENTS (We Have Two Tracks)

• Experienced Agents: Minimum 6 Months BPO Experience is MANDATORY.
• New Agents: College Graduates/Freshers are welcome to apply for select entry-level accounts.

Job Role & Responsibilities

• Professionally manage and resolve high-volume inbound customer inquiries (via phone, chat, or email) in a timely and accurate manner.
• Identify, troubleshoot, and provide solutions for customer concerns, ensuring first-call resolution (FCR) where possible.
• Maintain a high level of product and procedural knowledge to effectively assist customers.

Fast-Track Process: One Easy Interview!