Call Center Representative

Recruitify_HR; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Best Office Amenities

Free Day Meals & Team Celebrations

Job summary

Recruitify_HR in Cebu is hiring BPO specialists across Travel, Healthcare and Banking accounts. Join a global pioneer BPO with immediate openings for skilled agents at multiple on-site locations.

We offer a competitive salary package up to ₱35,000 plus allowances and incentives, manageable workloads with fixed weekly rest days, elite on-site perks, and a fast-track interview process. Experienced agents (6+ months BPO) and fresh graduates are welcome to apply for select accounts.

Qualifications

• Experienced Agents: Minimum 6 Months BPO Experience is MANDATORY.
• New Agents: College Graduates/Freshers are welcome to apply for select entry-level accounts.

Responsibilities

• Professionally manage and resolve high-volume inbound customer inquiries (via phone, chat, or email) in a timely and accurate manner.
• Identify, troubleshoot, and provide solutions for customer concerns, ensuring first-call resolution (FCR) where possible.
• Maintain a high level of product and procedural knowledge to effectively assist customers.

Job description

Hiring BPO Specialists: Travel, Healthcare & Banking Accounts!

JOIN A GLOBAL PIONEER BPO! We have immediate openings for skilled agents across our top accounts in multiple sites.

LOCATIONS (On-Site Only)

CEBU

Your Rewards & Benefits

Competitive Salary Package: Up to ₱25,000 - ₱35,000 + Allowances/Incentives

Workload: Manageable call volume with fixed weekly rest days.

Elite On-site Perks

• Best Office Amenities: Dedicated WIFI zones, Gaming areas, Fitness options.
• Free Day Meals and regular team celebrations.

REQUIREMENTS (We Have Two Tracks)

• Experienced Agents: Minimum 6 Months BPO Experience is MANDATORY.
• New Agents: College Graduates/Freshers are welcome to apply for select entry-level accounts.

Job Role & Responsibilities

• Professionally manage and resolve high-volume inbound customer inquiries (via phone, chat, or email) in a timely and accurate manner.
• Identify, troubleshoot, and provide solutions for customer concerns, ensuring first-call resolution (FCR) where possible.
• Maintain a high level of product and procedural knowledge to effectively assist customers.

Fast-Track Process: One Easy Interview!