Customer Care Professional

Jobtailor; Philippines; Hybrid; PHP 223,000 - 357,000; Full time

Job summary

Jobtailor in the Philippines is seeking a customer care specialist to handle a high volume of inbound calls. You will consult with Card Members to tailor personal solutions, reinforce benefits, and deepen engagement through relevant offers and enrollments.

The role emphasizes consultative sales, CSAT/NPS metrics, and maintaining first-contact resolution in a hybrid work setting. Previous BPO and customer service experience is preferred.

Qualifications

• At least College Level or bachelor’s degree (or equivalent)
• At least 1 year of BPO experience
• At least 1 year of inbound call experience, with 6 months recent relative experience
• At least 1 year of CSAT/VOC/NPS experience, with 6 months recent relative experience
• Recent unemployment not more than 6–12 months
• Experience in customer service and consultative sales preferred
• Must have 25 Mbps internet and a private quiet area to work from home
• Willing to follow a hybrid onsite/remote work arrangement
• Background verification required before employment

Responsibilities

• Deliver service on a high volume of inbound calls in a fast-paced environment
• Consult with Card Members to understand needs and tailor solutions
• Reinforce card membership benefits and tenure
• Recommend product offers and enrollments to deepen engagement
• Develop selling skills to strengthen relationships
• Address inquiries including statements, replacements, payments, and rewards
• Update customer account information
• Use tools to identify solutions and anticipate needs
• Maintain first-contact resolution
• Meet or exceed sales, quality, compliance, and productivity metrics
• Support team and business partners to drive success

Skills

Customer Service

Consultative Sales

BPO Experience

CSAT/VOC/NPS

Inbound Call Handling

Education

Bachelor’s degree or above

Tools

CRM Tools

Call Center Software

Internet 25 Mbps

Job description

• Deliver extraordinary service on a high volume of inbound calls in a fast-paced customer care environment
• Consult with Card Members to understand their needs and tailor personal solutions
• Reinforce card membership benefits and acknowledge Card Member tenure
• Recommend relevant product offers and benefit enrollments to deepen customer engagement and loyalty
• Develop selling skills to optimize and strengthen customer relationships
• Address general and account-specific inquiries, including statements, card replacement, payments, and rewards redemption
• Update customer account information
• Use tools and resources to identify custom solutions and anticipate customer needs
• Maintain first-point-of-contact resolution
• Meet or exceed sales, quality, compliance, productivity, and customer performance metrics
• Help propel the team and business partners to success

Requirements

• At least College Level – bachelor’s degree graduate/undergraduate, Associate Degree Graduate/Undergraduate, or Vocational Course Graduate/Undergraduate
• At least 1 year of collective BPO experience
• At least 1 year of collective and predominantly inbound calls experience, with at least 6 months recent relative experience
• At least 1 year of collective CSAT/VOC/NPS experience, with at least 6 months recent relative experience
• Recent unemployment should not be more than 6 months to 1 year
• Recent work experience should be within the BPO industry
• Customer service and consultative sales environment experience preferred
• Must have at least 25 Mbps internet connection plan/speed
• Must have a private and quiet area to work at home
• Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Employment is conditioned upon successful completion of a background verification check

Core Competencies

Demonstrates strong customer service skills in a high-volume inbound call environment, with a focus on consultative sales and relationship building. Proficient in meeting performance metrics and utilizing tools to provide tailored solutions for customer needs.

Highest-signal resume keywords

• Customer Service Experience
• Consultative Sales Skills
• BPO Industry Experience
• CSAT/VOC/NPS Experience
• High-Volume Inbound Call Handling

Hard Skills

• Consultative Sales
• Customer Account Management
• Performance Metrics Achievement
• Problem Resolution
• Product Knowledge

Soft Skills

• Communication Skills
• Relationship Building
• Adaptability
• Team Collaboration
• Customer Engagement

Industry Keywords

• BPO
• Customer Care
• Inbound Calls
• Sales Metrics
• Customer Satisfaction

Tools & Technologies

• Customer Relationship Management (CRM) Tools
• Call Center Software
• Internet Connection (25 Mbps Minimum)