Customer Care Pro - Call Center (Shift Work)

Recruitify_HR; Mandaluyong; On-site; PHP 167,400 - 245,520; Full time

Job summary

Recruitify_HR in the Philippines is seeking a proactive call center/customer service agent to handle inquiries and deliver accurate product information. You will maintain empathy and professionalism while assisting customers and documenting feedback for process improvements.

The role requires 0-1 year experience in a call center or customer service setting, with shift flexibility including evenings and weekends, and strong communication and interpersonal skills.

Qualifications

• Educational Qualifications: Diploma or equivalent qualification in a relevant field.
• Experience Level: 0-1 year of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to handle challenging customer interactions with professionalism.
• Qualities and Traits: Strong problem-solving skills and a customer-oriented mindset.
• Working Conditions: Willingness to work in shifts, including evenings and weekends.

Responsibilities

• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information and assistance to customers regarding products and services.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Document and report issues and customer feedback for continual improvement.
• Meet personal and team targets and deadlines in a fast-paced environment.

Skills

Call center

Customer service

Communication

Interpersonal skills

Problem solving

Education

Diploma in relevant field

Job description

Recruitify_HR in the Philippines is seeking a proactive call center/customer service agent to handle inquiries and deliver accurate product information. You will maintain empathy and professionalism while assisting customers and documenting feedback for process improvements.

The role requires 0-1 year experience in a call center or customer service setting, with shift flexibility including evenings and weekends, and strong communication and interpersonal skills.