Concentrix Mactan Cebu Hiring BPO Agent No CC Experience Required

Recruitify_HR; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

HMO

Paid training

Paid leaves

Night differential

Incentives

Career growth

Mentors & leaders

Modern facilities

Beginner-friendly accounts

Job summary

Concentrix Cebu is hiring for a Call Center Agent role in Cebu City. You will handle calls, chats, and emails, assisting customers with billing, product inquiries, and technical support while upholding service quality and empathy.

Fresh graduates are welcome and training is provided; the position offers promotional pathways and a supportive work environment in a world-class BPO company.

Qualifications

• Must have Senior High School or High School diploma.
• No BPO experience required; fresh grads welcome.
• Strong communication skills in English or Tagalog.

Responsibilities

• Answer calls, chats, or emails from customers.
• Assist with billing, product inquiries, account updates, and technical troubleshooting.
• Provide excellent customer service with accuracy and empathy.
• Follow company processes, compliance guidelines, and quality standards.
• Escalate issues when necessary to ensure customer satisfaction.

Skills

Communication skills

English/Tagalog fluency

Education

Senior High School/High School diploma

Job description

Start Your BPO Career with Concentrix Cebu!

Looking for an opportunity to grow with one of the world’s top BPO companies? Concentrix is now hiring Call Center Agents at our Cebu site! Whether you’re just starting out or have experience, we’ve got the right role for you.

Accounts Available: Healthcare, Telco, E-commerce, Financial Services, Gaming Support, and more!

Location: Concentrix Cebu – centrally located with easy access to public transport and lifestyle hubs.

Description

As a Call Center Agent at Concentrix, you will:

• Answer calls, chats, or emails from customers.
• Assist with billing, product inquiries, account updates, and technical troubleshooting.
• Provide excellent customer service with accuracy and empathy.
• Follow company processes, compliance guidelines, and quality standards.
• Escalate issues when necessary to ensure customer satisfaction.

This role is ideal for both newbies and experienced agents who want to grow in a supportive and world-class company.

What We Offer

Competitive salary ₱15,000–₱25,000/month for provincial sites

Full BPO Benefits Package

• HMO (health insurance) coverage
• Paid training
• Paid leaves and holiday pay
• Night differential & performance incentives
• Career growth opportunities with promotion tracks and leadership programs
• Supportive mentors and leaders who value your success
• State-of-the-art facilities with comfortable workspaces in Cebu
• Beginner-friendly accounts for those new to the industry

Qualifications

• At least Senior High School graduate or High School graduate (Old Curriculum)
• No BPO experience required – fresh graduates and career shifters are encouraged to apply
• Good communication skills (English or Tagalog)
• Willing to work onsite in Cebu City

Why Join Concentrix?

Concentrix is a global leader in customer experience. We provide the tools, training, and opportunities for you to succeed, whether you’re starting your first job or advancing your BPO career.

Join us at Concentrix Cebu and take the first step toward a fulfilling and rewarding career.