BPO Call Center Agent — Launch Your CX Career

Recruitify_HR; Cebu City; Sur place; PHP 167 000 - 279 000; Plein temps

Avantages offerts par ce poste

HMO

Paid training

Paid leaves

Night differential

Incentives

Career growth

Mentors & leaders

Modern facilities

Beginner-friendly accounts

Résumé du poste

Concentrix Cebu is hiring for a Call Center Agent role in Cebu City. You will handle calls, chats, and emails, assisting customers with billing, product inquiries, and technical support while upholding service quality and empathy.

Fresh graduates are welcome and training is provided; the position offers promotional pathways and a supportive work environment in a world-class BPO company.

Qualifications

• Must have Senior High School or High School diploma.
• No BPO experience required; fresh grads welcome.
• Strong communication skills in English or Tagalog.

Responsabilités

• Answer calls, chats, or emails from customers.
• Assist with billing, product inquiries, account updates, and technical troubleshooting.
• Provide excellent customer service with accuracy and empathy.
• Follow company processes, compliance guidelines, and quality standards.
• Escalate issues when necessary to ensure customer satisfaction.

Connaissances

Communication skills

English/Tagalog fluency

Formation

Senior High School/High School diploma

Description du poste

Concentrix Cebu is hiring for a Call Center Agent role in Cebu City. You will handle calls, chats, and emails, assisting customers with billing, product inquiries, and technical support while upholding service quality and empathy.

Fresh graduates are welcome and training is provided; the position offers promotional pathways and a supportive work environment in a world-class BPO company.