BPO Call Center Agent — Launch Your CX Career

Recruitify_HR; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

HMO

Paid training

Paid leaves

Night differential

Incentives

Career growth

Mentors & leaders

Modern facilities

Beginner-friendly accounts

Job summary

Concentrix Cebu is hiring for a Call Center Agent role in Cebu City. You will handle calls, chats, and emails, assisting customers with billing, product inquiries, and technical support while upholding service quality and empathy.

Fresh graduates are welcome and training is provided; the position offers promotional pathways and a supportive work environment in a world-class BPO company.

Qualifications

• Must have Senior High School or High School diploma.
• No BPO experience required; fresh grads welcome.
• Strong communication skills in English or Tagalog.

Responsibilities

• Answer calls, chats, or emails from customers.
• Assist with billing, product inquiries, account updates, and technical troubleshooting.
• Provide excellent customer service with accuracy and empathy.
• Follow company processes, compliance guidelines, and quality standards.
• Escalate issues when necessary to ensure customer satisfaction.

Skills

Communication skills

English/Tagalog fluency

Education

Senior High School/High School diploma

Job description

Concentrix Cebu is hiring for a Call Center Agent role in Cebu City. You will handle calls, chats, and emails, assisting customers with billing, product inquiries, and technical support while upholding service quality and empathy.

Fresh graduates are welcome and training is provided; the position offers promotional pathways and a supportive work environment in a world-class BPO company.