Customer Care Specialist II - Flexible Time Off & Growth

City of Shakopee, MN; Hinoba-an; Hybrid; PHP 350,000 - 520,000; Full time

Job summary

Emerson is seeking a customer service professional to monitor and respond to calls and emails, resolve issues, and support a collaborative team environment. The role emphasizes delivering timely service, maintaining accuracy, and proactively identifying opportunities to improve processes.

Applicants should have a 4-year-degree and at least two years in customer service, preferably B2B, with strong MS Office skills and familiarity with Oracle, CRM Fusion, Genesys, and Appleton Access.

Qualifications

• Bachelor’s degree in any 4-year course.
• At least 2 years of working experience in customer service, preferably with business-to-business background.
• Ability to work with minimal supervision.
• Strong interpersonal skills.
• Proficiency in Microsoft Office applications.
• Knowledge in various software applications and business tools such as Oracle, CRM Fusion, Genesys, and Appleton Access.

Responsibilities

• Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.
• Resolve simple to complex customer issues and requests.
• Provide backup support and workload sharing with other team members to help ensure effective execution of customer care operations.
• Engage in team activities and initiatives.
• Assist the team lead in identifying team opportunities and challenges and provide recommendations.

Skills

Strong communication

Independent worker

Problem solving

Proficient with MS Office

Education

Bachelor’s degree

Tools

Oracle

CRM Fusion

Genesys

Appleton Access

Job description

Emerson is seeking a customer service professional to monitor and respond to calls and emails, resolve issues, and support a collaborative team environment. The role emphasizes delivering timely service, maintaining accuracy, and proactively identifying opportunities to improve processes.

Applicants should have a 4-year-degree and at least two years in customer service, preferably B2B, with strong MS Office skills and familiarity with Oracle, CRM Fusion, Genesys, and Appleton Access.