Customer Care Officer (AU Client – Hybrid, 1 Day per Month in Office)

Bespoke Outsource Services; Makati; On-site; PHP 450,000 - 600,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid vacation

Sick leave

Annual appraisals

Financial assistance

13th-month pay

Company events

Job summary

Bespoke Outsource Services in Makati seeks a Training Coordinator to support customer care operations, coordinate training activities, and maintain accurate student and CRM records.

You will liaise with onshore teams, ensure SOA timelines, prepare daily reports, and handle CSQ tasks, while ensuring compliance and service delivery standards. The role offers competitive salary and benefits.

Qualifications

• Bachelor's degree preferred in business, admin, or related field.
• 2–3 years in customer service, admin, or training coordination.
• Strong written communication for professional inquiries.
• Experience with CRM systems and data accuracy.
• High attention to detail and organized workflow.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience in training or education environments is a plus.

Responsibilities

• Support customer care operations and coordinate training activities.
• Maintain student records and CRM data accuracy.
• Handle client communications via email and coordinate with teams.
• Oversee national admin inbox and triage emails.
• Record outcomes and issue training certificates per competency.
• Coordinate with onshore teams to meet SOA timelines and metrics.
• Prepare daily reports on missing docs and SOAs.
• Perform CSQ-related tasks including eligibility checks and claim submissions.
• Provide backup support during peak periods.
• Ensure records are up to date.

Skills

Customer service

CRM software

Data entry

Written communication

Organizational skills

Attention to detail

Multitasking

Training coordination

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

Job description

You will be responsible for supporting customer care operations, ensuring timely coordination of training-related activities, and maintaining accurate student and CRM records while meeting compliance and service delivery standards.

Other responsibilities include but are not limited to:

• Manage client communications via email, addressing training inquiries and coordinating with internal teams to resolve concerns.
• Oversee the national admin inbox, triaging emails and assigning them to the appropriate teams.
• Record student outcomes and issue training certificates in line with competency requirements.
• Coordinate with onshore teams and trainers to meet SOA (Statement of Attainment) timelines and service metrics.
• Prepare and submit daily reports on missing documents, course packs, and incomplete SOAs.
• Perform CSQ-related tasks including eligibility checks, funding approvals, data validation, claim submissions, and reconciliation.
• Maintain CRM data integrity by merging duplicate records and updating student statuses.
• Perform data entry tasks including uploading IDs and encoding enrolment forms.
• Ensure all customer and student records are accurate and up to date.
• Provide backup support to team members during leave periods or peak workloads.

Requirements:

• Bachelor's degree in Business Administration, Customer Service, or a related field is preferred.
• Minimum 2-3 years experience in customer service, administration, or training coordination.
• Strong written communication skills with the ability to manage client inquiries professionally.
• Experience working with CRM systems and maintaining data accuracy.
• High attention to detail and strong organizational skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Experience in training or education-related environments is an advantage.

Join our team and enjoy these benefits & perks:

• Medical, dental, and life insurance from day one
• Paid vacation
• Sick leave (with quarterly conversion)
• Competitive salary and annual appraisals
• Financial assistance program
• Mandatory government benefits and 13th-month pay
• Company events - promoting work-life balance and career growth

Only shortlisted candidates will be contacted