Customer Care Manager

JBT Corporation; Mexico; On-site; PHP 3,076,923 - 4,307,692; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Job summary

JBT Corporation is seeking a Customer Care Manager in Pampanga, Mexico, to enhance customer relationships and optimize service solutions. In this role, you will advocate for customer needs, analyze performance data, and ensure high-level customer satisfaction.

The ideal candidate will hold a degree in Engineering or Business Administration, possess strong sales skills, and have a commitment to exceptional customer service. JBT Corporation provides comprehensive benefits from day one of employment, including medical, dental, and life insurance.

Qualifications

• Minimum 2 years of experience in sales of services or capital goods.
• Recognized sales training is preferred.
• Proficient in English, both written and verbal.

Responsibilities

• Act as the customer advocate and trusted advisor.
• Analyze customer performance, identify opportunities.
• Manage customer satisfaction and monitor escalations.

Skills

Sales & negotiation skills

Excellent communication skills

Ability to build relationships

Systematic maintenance principles

Education

Degree in Engineering or Business Admin

Job description

## Customer Care ManagerApplylocations: MX - Ciudad de Mexicotime type: Full timeposted on: Posted Todayjob requisition id: 22886At JBT Marel, **what we do matters**, we know that the contribution of our employees leads to the success of our business.Our **purpose** is to transform the future of food; this guides our **vision** of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.Our**values**show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.As the Customer Care Manager, you will be responsible for the relationship and management of the customer and should act as a trusted advisor and pro-actively work to build and maintain the customer relations.This includes analyzing and delivering performance information, knowledge & advice with recommendations for solutions to the customer’s needs and expectations for uptime, performance, reliability and cost of ownership.The CCM should have a close dialogue with the customer, from site manager to operator and technician, to capture their needs and pain points. These needs are then converted into solution proposals that will be perceived and understood as value adding by the customer.A key part of the role of the CCM is to meet with customers, thus the CCM will travel frequently.**On a given day, you may:*** Be the customer advocate and trusted advisor for the customer in their focus market* Optimize customer relationships by building trust through frequent customer visits and communications* Meet the agreed financial targets effectively and efficiently through proactive sales of parts, service solutions and service agreements* Analyze customer performance and needs, identify opportunities and translate this into proposals of solutions for the customer* Work closely together with CSC, SPC, SCC, SAM, SeKAM (if applicable) and Sales (equipment) to manage the business with the customer and drive customer satisfaction* Facilitates good relationships with industries and product experts and drives cross border synergies* Draw up the tactical and operational plans for the customers* Support development of regional operational plan* Analyze customer, market and competitor data and translate this information into valuable feedback for the service organization and other relevant functions within Marel* Manage and maintain pipeline of opportunities, their status, and follow up activities, as it relates to customers* Maintain strong customer focus to ensure outstanding customer experience, thus securing the organization’s goals for growth, sales, and profit and efficient service delivery and utilization* Monitor customer satisfaction and execute relevant actions and communications* Effectively monitor any escalation process for customers**Skills and abilities*** Proven sales & negotiation skills* Excellent communication skills and ability to work in a multi-discipline team environment* A naturally outgoing individual with a profound ability to interact with customers and teams alike.* A sound knowledge of systematic maintenance principles and how they are translated into value adding service solutions* Ability to build lasting relationships with the clients.* Understanding of customer experience scores, and be able to translate that into feedback to the organization and react accordingly* A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals.**Education, Knowledge and experience*** Degree in Engineering and/or Business Admin...* Recognized sales training* Sales of services or capital goods, with minimum experience in this or similar position (2 years).* English skills, both written and verbal **We are committed to our employees** and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.**We foster a genuine inclusive team culture enjoying** collaborative working across our global teams to deliver world-class projects.**We encourage development** - ensuring new experiences and challenges at JBT Marel to feed your growth!**Benefits:**JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.**Commitment to Diversity:**Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. #LI-AR1