Customer Support & Success Software Support Specialist (Dutch-Speaking) Cebu, Philippines

AMCS Group; Cebu City; Hybrid; PHP 2,813,000 - 4,000,000; Full time

Benefits offered by this job

Health insurance

Hybrid work setup

Shuttle service

On-site food & coffee

Allowances

25 days of leave

Learning platform access

Job summary

AMCS Group is seeking a Software Support Engineer to deliver first-line technical support to customers across the EMEA region. You will intake, assign, and monitor software-related requests, working independently or with a global team in a mid-shift role.

The role requires fluent Dutch, strong communication, and a solid understanding of Microsoft Office and Azure cloud services. Hybrid work with on-site options and a focus on customer satisfaction are offered.

Qualifications

• Fluent Dutch (written and spoken) required for EMEA support.
• Experience in a customer-facing role is desirable.
• Strong communication skills, proactive questioning to resolve issues.

Responsibilities

• Provide first line support for incidents and requests from AMCS customers.
• Document end user info in CRM and track problem resolution.
• Perform root-cause analysis on recurring issues and test fixes.
• Coordinate across teams to ensure timely resolution and follow-ups.

Skills

Dutch language

Customer support

Communication

Microsoft Office

Azure Cloud

Multitasking

Analytical skills

Customer-focused

Education

Bachelor’s degree in IT/CS/CE

Tools

Microsoft Azure portal

Grafana

ERP software

Job description

**Join Our Global Customer Support Team as a Software Support Engineer!**Are you passionate about delivering exceptional support and solving complex problems? We're looking for a **Software Support Engineer** to join our Global Customer Support Team and provide first-line support for our software solutions to customers across the EMEA region.This is a mid-shift rolewhere you'll take ownership of the correct intake, assignment, and monitoring of software-related requests and issues — working both independently and as part of a collaborative, diverse team.Fluency in Dutch is requiredfor this role, as you'll be supporting our valued customers across the EMEA region.If you thrive in a fast-paced, complex environment and love being the first point of contact for solving customer challenges, we'd love to hear from you!**Who We Are**At AMCS, sustainability means business — and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.**What We Build**We build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.**Why Join AMCS**Join AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference — for our customers, our communities and the planet.**What You’ll Do*** Provide first line support to customers for incidents / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPI’s.* Address and resolve incoming application questions and incidents from end users* Document all pertinent end user identification information in our CRM database* Ability to perform root-cause analysis on recurring system issues* Record, track, and document the problem-solving process* Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues**What You Bring*** Fluent Dutch speaker (written and spoken) required, to support our EMEA customer base.* Experience in a customer facing role is desirable but not essential.* You can operate independently as well as in a team.* You have excellent communication skills (written as well as spoke). You are not shy to keep asking questions to our customers in order to get to the bottom of things for a flawless intake.* Strong understanding of the Microsoft Office Suite* Good understanding of Cloud Computing (Azure)* You must have the ability to manage multiple workstreams (Calls and Support portal cases) and ensure all daily responsibilities are fulfilled* You have excellent analytical skills.* You are customer focused.**Nice to Have*** Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or equivalent experience* Experience in the Microsoft Azure portal, including Application Insights* Exposure to Grafana* Generic knowledge or experience about/with ERP software.* Experience with Waste & Recycling processes.* Some experience with customer contact on a help desk or customer contact center.* Azure Fundamentals certification* ITIL v3 or v4 Foundations certification**Join our mission for a sustainable future and enjoy these benefits:*** Health insurance for you and up to three dependents from Day 1* Hybrid work setup* Convenient shuttle service* Complimentary on-site food and coffee* Allowances* 25 days of leave* Access to a learning platform for skill training with progress tracking**Ready to Make an Impact?**At AMCS, your work helps businesses operate more efficiently while contributing to a more sustainable future. If you are passionate about technology, innovation, and creating solutions that matter, we would love to hear from you.