Customer Care Associate – Telco Acc. | CDO Site!

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring an onsite Customer Care Associate in the Philippines. The successful candidate will handle customer inquiries, provide accurate information, and resolve issues with professional communication on inbound and outbound calls.

Prior call center experience is not required, but is preferred. Applicants must have at least B2 English proficiency, strong verbal and written communication, and be willing to work onsite with shifting schedules

Qualifications

• Must have at least B2 English communication proficiency.
• Good verbal and written communication skills.
• Customer-oriented with strong problem-solving abilities.
• Willing to work onsite, on shifting schedules, weekends, and holidays.

Responsibilities

• Handle customer inquiries and concerns through inbound and outbound calls.
• Provide accurate information about products, services, and account-related matters.
• Resolve customer issues professionally and efficiently.
• Document customer interactions and update records accurately.
• Escalate complex concerns to the appropriate department when necessary.
• Maintain a professional and courteous approach in every customer interaction.
• Meet performance targets, quality standards, and customer satisfaction goals.
• Follow company policies, procedures, and data privacy guidelines.

Skills

B2 English

Verbal communication

Written communication

Customer-oriented

Problem-solving

Education

High School Graduate

Senior High School Graduate

Job description

We are hiring a Customer Care Associate to join our onsite team. The successful candidate will assist customers with inquiries, resolve service-related concerns, provide accurate information, and ensure customer satisfaction through professional communication. Applicants with no call center experience are welcome, while candidates with prior Customer Care Experience (CCE) are preferred.

Job Summary (140 Characters)

Assist customers with inquiries, resolve concerns, provide accurate information, and deliver excellent customer service through inbound and outbound calls daily.

Qualifications

• High School Graduate under the old curriculum or Senior High School Graduate under the new curriculum.

• No call center experience required; candidates with prior Customer Care Experience (CCE) are preferred.

• Must have at least B2 English communication proficiency.

• Good verbal and written communication skills.

• Customer-oriented with strong problem-solving abilities.

• Willing to work onsite, on shifting schedules, weekends, and holidays.

• Must be willing to undergo the recruitment process and training.

Key Responsibilities

• Handle customer inquiries and concerns through inbound and outbound calls.

• Provide accurate information about products, services, and account-related matters.

• Resolve customer issues professionally and efficiently.

• Document customer interactions and update records accurately.

• Escalate complex concerns to the appropriate department when necessary.

• Maintain a professional and courteous approach in every customer interaction.

• Meet performance targets, quality standards, and customer satisfaction goals.

• Follow company policies, procedures, and data privacy guidelines.