Customer Care Agent | Patient Access

Neolytix; Philippines; Remote; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Paid time off and holidays

Opportunities for career advancement

Collaborative and supportive work环境

Job summary

Neolytix is seeking a Patient Access - Medical Virtual Assistant for a fully remote, full-time position. The role focuses on end-to-end medical record handling, documentation, and patient history updates to support physicians and clinics.

Ideal candidates have customer service or healthcare experience, excellent communication, and the ability to multitask in a fast-paced environment. Proficiency with MS Office and EMR systems is preferred, with a commitment to HIPAA compliance and efficient

Qualifications

• Experience in customer service or healthcare-related roles preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and EMR systems.

Responsibilities

• Prepares and assembles medical record documentation/charts for physician.
• Ensures medical record compliance by self-documentation attestation.
• Updates patient history, physical exam, and other pertinent health information in the patient record.
• Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
• Monitors the duration of basic lab results and screening procedures.
• Complies with hospital and medical facility policies, including HIPAA and Joint Commission.
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.
• Demonstrate understanding necessary to assess, review and apply criteria

Skills

Customer service experience

Healthcare knowledge

Communication skills

Problem-solving

Multitasking

MS Office proficiency

EMR systems proficiency

Detail-oriented

Remote work setup

Tools

Microsoft Office

EMR systems

Job description

Job Title: Patient Access - Medical Virtual Assistant

Company: Neolytix

Work Set up: Remote

Employment Type: Full-time

About This Position

Tired of just doing a part of the job and not seeing the impact of your work Here at Neolytix, we believe in the growth of each and every individual by helping them understand the end-to-end process of how to run a clinic

About Neolytix

Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.

Work with a company where your work can make a real impact!

• We are a boutique company respected and by our clients providing no-nonsense advice on key issues that impact them.
• 4.7 on Google and 4.2 on Glassdoor with 80% of approval rating!

Working at Neolytix

At Neolytix, you will learn to hone your Consultative skills, develop drive & leadership, balance work with family time and importantly have fun!

• Complimentary Medical Coverage
• Work with diverse team members across countries & cultures
• Participate in Clubs based on your hobbies and share your passion with like minded enthusiasts

Job Description

• Prepares and assembles medical record documentation/charts for physician
• Ensures medical record compliance by self-documentation attestation.
• Updates patient history, physical exam, and other pertinent health information in the patient
• Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
• Monitors the duration of basic lab results and screening procedures.
• Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission.
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.
• Demonstrate understanding necessary to assess, review and apply criteria

Requirements:

• Previous experience in a customer service or healthcare-related role preferred
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in Microsoft Office and electronic medical records (EMR) systems
• Compassionate and empathetic demeanor
• Desktop/Laptop with at least i3/Ryzen3 processor and 8gb of Ram
• Webcam, Noise Cancelling headset, 30mbps internet speed or above
• Dedicated place at home

Benefits:

• Competitive salary
• Comprehensive benefits package
• Paid time off and holidays
• Opportunities for career advancement and professional development
• Collaborative and supportive work environment