Customer Care/ Admin

Private Advertiser; Pasig; On-site; PHP 201,000 - 312,000; Full time

Job summary

Private Advertiser is seeking a Customer Care/Admin professional based in Pasig, Philippines to handle customer inquiries, coordinate service requests, and support daily administrative tasks.

You will ensure timely resolution of concerns, maintain accurate records, and enable smooth communication between customers and internal teams. A college graduate with strong organizational and data-handling skills is preferred.

Qualifications

• College degree or higher required.
• Experience with customer service processes.
• Strong administrative and documentation skills.
• Familiar with CRM tools, emails, and spreadsheets.
• Aptitude for collecting, encoding and presenting data.

Responsibilities

• Customer Service Management
• Administrative Support
• Communication & Coordination
• Documentation & Reporting
• Process Improvement
• Compliance & Quality Assurance

Skills

Customer service process

Administrative skills

Documentation skills

Data analysis

Data collection

Education

College graduate

Tools

CRM tools

Email platforms

Excel

Internal tracking system

Job description

The Customer Care/ Admin is responsible for handling customer inquiries, coordinating service requests, and supporting daily administrative operations. This role ensures timely resolution of concerns, accurate documentation, and smooth communication between customers and internal teams.

QUALIFICATIONS

• Candidate must be at least college graduate.
• Has a customer service process knowledge.
• Has an administrative and documentation skills.
• Knowledge in using relevant systems such as CRM tools, email platforms, spreadsheets(e.g., Excel), and internal tracking system.
• Ability to collect, encode, analyze, and present data accurately for monitoring and decision-making.

RESPONSIBILITIES

• Customer Service Management
• Administrative Support
• Communication & Coordination
• Documentation & Reporting
• Process Improvement
• Compliance & Quality Assurance