Customer Associate

Clinica Antipolo Hospital & Wellness Center Inc.; Antipolo; On-site; PHP 201,000 - 335,000; Full time

Job summary

Clinica Antipolo Hospital & Wellness Center Inc. seeks a patient relations coordinator to address patient concerns, coordinate with hospital departments to resolve issues, and perform courtesy checks to ensure patient needs are addressed.

You will monitor satisfaction indicators, prepare reports on common concerns, and support the Quality team in identifying trends to drive service improvements within a hospital setting near Antipolo.

Qualifications

• Experience in customer service, patient relations, or hospitality.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with professionalism and empathy.
• Knowledge of basic patient handling and service recovery techniques is an advantage.

Responsibilities

• Receive and respond to patient concerns, complaints, or feedback.
• Coordinate with appropriate departments to resolve patient issues promptly.
• Conduct quick patient rounds or courtesy checks to ensure patient needs are addressed.
• Assist in monitoring patient satisfaction indicators and reporting service issues.
• Provide reports or summaries of common concerns for service improvement discussions.
• Support Customer Service and Quality teams in identifying trends in patient feedback.

Skills

Customer service experience

Patient relations

Communication skills

Empathy

Problem solving

Education

Bachelor's degree in Hospitality, Business Administration, Psychology or related field

Job description

Key responsibilities

• Receive and respond to patient concerns, complaints, or feedback
• Coordinate with appropriate departments to resolve patient issues promptly
• Conduct quick patient rounds or courtesy checks to ensure patient needs are addressed
• Assist in monitoring patient satisfaction indicators and reporting service issues
• Provide reports or summaries of common concerns for service improvement discussions
• Support Customer Service and Quality teams in identifying trends in patient feedback

Qualifications:

• Graduate of any bachelor's degree, preferably in Hospitality, Business Administration, Psychology, or related fields
• Experience in customer service, patient relations, or hospitality (hospital experience preferred)
• Strong communication and interpersonal skills
• Ability to handle difficult situations with professionalism and empathy
• Knowledge of basic patient handling and service recovery techniques is an advantage