Empathy-Driven Customer Advocate

Boldr; Pasig; On-site; PHP 223,000 - 402,000; Full time

Job summary

Boldr is hiring a Customer Advocate to engage with customers, address inquiries, and resolve issues regarding client products and services. You will collaborate with internal and external teams to ensure timely, professional, and empathetic service delivery.

The role requires 6 months to 1 year of customer service experience and familiarity with Google Drive/Sheets/Docs and MS Office. Strong communication skills and a customer-oriented mindset are essential for success.

Qualifications

• 6 months to 1 year of customer service experience (email, phone, or chat).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office.
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• Ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Ability to quickly learn and navigate new technology, systems, and applications.
• Willingness to accept feedback gracefully and with an open mind.
• Understanding of common Customer Experience best practices.

Responsibilities

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• Deliver service excellence and maximize customer service and satisfaction.
• Work with the external team to stay updated on product and service knowledge.

Skills

Curious mindset

Analytical thinker

Customer-focused

Tools

Google Drive

Google Sheets

Google Docs

MS Office

Job description

Boldr is hiring a Customer Advocate to engage with customers, address inquiries, and resolve issues regarding client products and services. You will collaborate with internal and external teams to ensure timely, professional, and empathetic service delivery.

The role requires 6 months to 1 year of customer service experience and familiarity with Google Drive/Sheets/Docs and MS Office. Strong communication skills and a customer-oriented mindset are essential for success.