Customer Advocate: Impactful Support & Empathy

Boldr; Manila; On-site; PHP 268,000 - 402,000; Full time

Job summary

Boldr in Manila is seeking a Customer Advocate to interact with customers, address inquiries, and resolve complaints regarding client products and services, collaborating with internal and external teams to deliver timely, professional service.

The ideal candidate has 6 months to 1 year of customer service experience, familiarity with Google Drive/Sheets/Docs and MS Office, strong reading, verbal and written communication, and a knack for handling calls with empathy.

Qualifications

• 6 months to 1 year of customer service experience (email, phone, or chat)
• Basic knowledge of cloud-based applications (Google Drive, Sheets, Docs) and MS Office
• Excellent reading comprehension and written and verbal communication skills
• Strong and effective phone contact handling skills
• Ability to understand and communicate complex ideas to customers
• Aptitude to learn and navigate new technology, systems and applications
• Intermediate understanding of common Customer Experience best practices
• Customer orientation and ability to adapt to different types of characters

Responsibilities

• Interact with customers to provide and process accurate information with empathy, courtesy, and professionalism
• Perform problem tracking and ensure issues are documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet expectations
• Identify opportunities for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with external teams to stay updated on product and service knowledge

Skills

Customer service

Verbal communication

Written communication

Phone handling

Tools

Google Drive

Google Sheets

Google Docs

MS Office

Job description

Boldr in Manila is seeking a Customer Advocate to interact with customers, address inquiries, and resolve complaints regarding client products and services, collaborating with internal and external teams to deliver timely, professional service.

The ideal candidate has 6 months to 1 year of customer service experience, familiarity with Google Drive/Sheets/Docs and MS Office, strong reading, verbal and written communication, and a knack for handling calls with empathy.