CTK Svc Associate, Centalized Time Keeping JPN

Amazon Inc.; Manila; Remote; PHP 400,000 - 520,000; Full time

Job summary

Amazon in Manila is building a new HR Services Shared Services Center to support global growth. We are hiring a Time and Attendance Operational Admin to manage timekeeping, data entry, and ticket resolution using the MyTime system.

The role requires fast, accurate work and bilingual Japanese and English communication with international teams. You will report to the team leader and contribute to continuous process improvements.

Qualifications

• College-level education required.
• Minimum N3 JLPT certification.
• Fluent in Japanese and English.
• Superior attention to detail.
• Knowledge of HR timekeeping processes a plus.

Responsibilities

• Manage time and attendance for buildings across the network.
• Handle data entry and audit in MyTime and related systems.
• Resolve timekeeping inquiries in a timely manner.
• Participate in continuous improvement projects.

Skills

Japanese fluency

English fluency

Timekeeping

Data auditing

Attention to detail

Problem solving

Independent work

Process improvement

Team collaboration

Time management

Education

College level

JLPT N3 Certification

Tools

MS Office

Job description

We are looking to build a brand new HR Services shared services team in Manila to support Amazon’s growth globally. The hub will provide a multi-language capability to our internal customers and we are looking for HR Service Administrator to join our growing Shared Services Center. HR Services teams will be driving to redesign the processes and tools for service globalization and infinite scalability, providing an innovative and frustration-free experience to our employees around the world. With the service hub being built in Manila, the team will provide instant and high quality services across APAC and the globe, to Amazon business, managers and employees. Services include but not restricted to employee transactional processes, such as onboarding, centralized timekeeping, data management, exits, compliance related activities etc.

The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels. CTK will support and manage time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via MyTime and trouble ticketing from operators and HR across the network. The Centralized Timekeeping team manages the system and ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate’s time and attendance matters are handled with speed, precision and with customer obsession always in mind.

Key job responsibilities

We are recruiting for a Time and Attendance Operational Admin. This position specializes in the time and attendance management. The Timekeeper role is a centralized function that will manage time and attendance matters for buildings across the network. This role requires fast, accurate, and reliable data entry. You will work on MyTime system or related systems and a trouble ticket queue of time and attendance issues submitted by buildings or auto-generated from the Time and Attendance System. Your primary focus will be resolution of incoming time and attendance inquires with opportunities for other engagement upon completion of centralized responsibilities. You may participate in continuous improvement process projects. A keen understanding of Amazon’s attendance policies, employee groups, and applicable state and federal laws will be necessary. Timekeepers will focus primarily on system and ticketing, data auditing. Perform other projects and duties as required. You will report directly to the team leader.

Basic Qualifications

• College Level
• Minimum N3 JLPT Certification
• Fluent in Japanese & English
• Superior attention to detail.
• Understand processes and program regulations and the way they have been translated into existing technical environment.
• Carry out audits and checks on data and corrections in MyTime to ensure accurate and timely payment of the employee population.
• Knows how to elevate.
• Comfortable and able to provide feedback regarding the role and work volume.
• Aptitude for working independently with excellent problem solving skills.
• Participation in the continuous improvement of HR processes.
• Ability to work in international teams where team members are in different locations and belong to different cultures.
• Ability to work overtime as required.
• MS Office experience required - Proven experience working with Windows, Word, PowerPoint, and Excel.

Preferred Qualifications

• Experience of working in a transactional / process based environment
• Work Experience in HR Shared Services
• Experience working in multinational company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.