Centralized Time Keeping Associate - Japanese Speaker (1 year contract)

Amazon Inc.; Manila; On-site; PHP 450,000 - 600,000; Full time

Job summary

Amazon Manila is building a centralized Time Keeping team. The associate will manage time and attendance data, process MyTime tickets, and audit payroll data for accuracy. The role requires Japanese-English fluency and a strong eye for detail, with an emphasis on speed, precision, and customer obsession.

The position supports global HR services and collaborates with cross‑functional teams across regions. A college undergraduate status with N3 JLPT or equivalent experience is required, and

Qualifications

• College undergraduate status or equivalent.
• Minimum N3 JLPT certification or work experience in Japan.
• Fluent in Japanese and English.
• Superior attention to detail and accuracy.
• Experience auditing data in payroll or attendance systems (MyTime).
• Ability to work independently and handle confidential information.

Responsibilities

• Handle time and attendance management across buildings.
• Process timekeeping requests in MyTime and related systems.
• Manage a centralized ticket queue with FIFO prioritization.
• Audit data for payroll accuracy and resolve discrepancies.
• Collaborate with international teams to ensure policy compliance.
• Report to team leader and participate in continuous improvement.

Skills

Bilingual Japanese-English

Attention to detail

Independent worker

Problem solving

Overtime flexibility

Payroll data accuracy

Education

College undergraduate

JLPT N3 or experience in Japan

Tools

MS Office

Job description

Centralized Time Keeping Associate - Japanese Speaker (1 year contract)

We are looking to build a brand new HR Services shared services team in Manila to support Amazon’s growth globally. The hub will provide a multi-language capability to our internal customers and we are looking for HR Service Administrator to join our growing Shared Services Center. HR Services teams will be driving to redesign the processes and tools for service globalization and infinite scalability, providing an innovative and frustration-free experience to our employees around the world. With the service hub being built in Manila, the team will provide instant and high quality services across APAC and the globe, to Amazon business, managers and employees. Services include but not restricted to employee transactional processes, such as onboarding, centralized timekeeping, data management, exits, compliance related activities etc.

The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels. CTK will support and manage time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via MyTime and trouble ticketing from operators and HR across the network. The Centralized Timekeeping team manages the system and ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate’s time and attendance matters are handled with speed, precision and with customer obsession always in mind.

Join Amazon’s HR Services team in Manila and help make a difference for all Amazonians!

Key job responsibilities

We are recruiting for a Time and Attendance Operational Admin. This position specializes in the time and attendance management. The Timekeeper role is a centralized function that will manage time and attendance matters for buildings across the network. This role requires fast, accurate, and reliable data entry. You will work on MyTime system or related systems and a trouble ticket queue of time and attendance issues submitted by buildings or auto-generated from the Time and Attendance System. Your primary focus will be resolution of incoming time and attendance inquires with opportunities for other engagement upon completion of centralized responsibilities. You may participate in continuous improvement process projects. A keen understanding of Amazon’s attendance policies, employee groups, and applicable state and federal laws will be necessary. Timekeepers will focus primarily on system and ticketing, data auditing. Perform other projects and duties as required. You will report directly to the team leader.

Basic Qualifications

• At least a college undergraduate
• Minimum N3 JLPT Certification or has had work experience in Japan
• Fluent in Japanese & English
• Superior attention to detail.
• Understand processes and program regulations and the way they have been translated into existing technical environment.
• Carry out audits and checks on data and corrections in MyTime to ensure accurate and timely payment of the employee population.
• Knows how to elevate.
• Comfortable and able to provide feedback regarding the role and work volume.
• Aptitude for working independently with excellent problem solving skills.
• Participation in the continuous improvement of HR processes.
• Ability to work in international teams where team members are in different locations and belong to different cultures.
• Ability to work overtime as required.
• MS Office experience required - Proven experience working with Windows, Word, PowerPoint, and Excel.

Preferred Qualifications

• Experience of working in a transactional / process based environment
• Work Experience in HR Shared Services
• Experience working in multinational company

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.