CSR Trainer Specialist

J-K Network Services; Quezon City; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Performance Bonus

Health Insurance (HMO)

13th Month Pay

Health Insurance (HMO)

Job summary

A leading healthcare training provider in Quezon City seeks a training professional to design, deliver, and evaluate training programs for healthcare partners. The role demands a Bachelor's degree, 3-5 years of experience in a clinical training role, and the ability to conduct engaging training sessions. You will collaborate with clinical leaders to align training with organizational goals. Benefits include performance bonuses and health insurance. This is a full-time on-site position.

Qualifications

• 3-5 years clinical experience in training or educational role.
• At least 1-2 years of experience in healthcare account.
• USRN certification is an advantage.
• With at least 1-2 years of experience in healthcare account.
• Can start as soon as possible.

Responsibilities

• Design and develop instructional materials and guides tailored to clinical roles.
• Conduct interactive training sessions and workshops.
• Measure training effectiveness and adjust based on feedback.
• Collaborate with clinical leaders and department heads.
• Provide post-training mentorship and guidance.
• Maintain records of training sessions and assessment outcomes.

Skills

Training Development

Assessment & Evaluation

Collaboration

Ongoing Support

Collaboration

Education

Bachelor’s degree

Job description

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

Job Description

Our BPO clinical operations seek a training professional to design, deliver, and evaluate training programs for our healthcare partners.

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

COMPANY PROFILE: Since starting business in the Philippines in 1996, they have developed into the preferred choice for outsourcing contact centers offshore. They act as a strategic partner to the biggest businesses in the world across numerous industries.

Company Industry: BPO Company

Work Location: Quezon City

Work Schedule: Monday-Friday

Work Set Up: Onsite

BENEFITS:

• Government mandated Benefits
• 13th Month pay
• Health Insurance (HMO)

JOB REQUIREMENTS:

• Bachelor’s degree holder
• A USRN is an advantage
• With 3-5 years clinical experience in training or educational role is a plus
• With at least 1-2 years of experience in healthcare account
• Can start as soon as possible

JOB RESPONSIBILITIES:

• Training Development: Design and develop instructional materials and guides tailored to various clinical roles; assess training needs in collaboration with clinical leadership.
• Training Delivery: Conduct interactive in-person and virtual training sessions and workshops; facilitate hands‑on learning for new technologies, procedures, and protocols.
• Assessment & Evaluation: Measure training effectiveness through assessments, feedback, and performance metrics; adjust content and delivery based on results and evolving clinical practices.
• Collaboration: Partner with clinical leaders, department heads, and subject matter experts to ensure training aligns with organizational goals and compliance standards; integrate best practices with the Clinical Quality Assurance team.
• Ongoing Support: Provide post‑training mentorship and guidance to reinforce skills and knowledge; stay current on industry trends, regulations, and advancements in clinical practices.
• Documentation & Reporting: Maintain accurate records of training sessions, attendance, and assessment outcomes; generate reports with insights to support continuous improvement.