CSR - Spanish Bilingual with 100K SOB

HRTX; Metro Manila; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

HRTX in the Philippines is seeking a Spanish bilingual CSR to support insurance operations for life and health products. You will handle data entry, validation, and process accuracy while collaborating with a global team to ensure quality and on-time delivery.

Requirements include a bachelor's degree, 1–3 years in insurance or outsourcing, native Spanish, excellent Excel and Microsoft Office skills, and strong written and verbal English.

Qualifications

• Bachelor's degree required.
• 1-3 years experience in insurance or outsourcing handling life/health insurance operations.
• Native/Fluent Spanish speaker.
• Experience with data entry, validation and manipulation; advanced Excel skills essential.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).
• English proficiency with strong written and verbal communication.

Responsibilities

• Review and verify data against domain knowledge (health and group benefits).
• Ensure data accuracy and proper applicability for the designated purpose.
• Collaborate with a global team to deliver on-time and quality results.
• Demonstrate structured problem-solving and continuous improvement in processes.

Skills

Spanish speaker

Excel skills

Data entry

English skills

Client service

Communication

Team collaboration

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About the job CSR - Spanish Bilingual with 100K SOB

• The Bachelors degree
• 1-3 years work experience either in an insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. policy administration, renewals, claims, enrolment)
• Native/Fluent Spanish Speaker
• Previous benefits or insurance experience a plus
• Experience with data entry, validation and manipulation (advanced Excel skills are essential)
• Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the datas applicability/accuracy for the designated purpose
• Ability to ask the right questions and seek help where appropriate
• Sense of accountability; owning ones work and taking pride in it
• Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Structured problem-solving and analytical thinking
• Continuous improvement mindset increasing task efficiency and effectiveness with each product or service repetition
• Strong client service orientation
• Strong client relationship, interpersonal and team skills
• Proficiency in English required, good written and communication skills