Bilingual Spanish CSR — Customer Care Specialist & Growth

Global Healthcare Resource Philippines Inc.; Cebu City; On-site; PHP 257,000 - 469,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career development

Team environment

Health benefits

Performance incentives

Flexible scheduling

Job summary

Global Healthcare Resource Philippines Inc. is seeking a CSR (Spanish Bilingual) to join our customer service team in Cebu City. This full-time role focuses on delivering exceptional support to Spanish-speaking clients while maintaining professionalism and care.

You will handle calls, emails, and chats in English and Spanish, document interactions, process requests, and escalate complex issues when needed. A healthcare familiarity and calm, patient demeanor are valued.

Qualifications

• Bilingual (English/Spanish) with strong verbal and written communication.
• Customer service experience in a call centre or client-facing role.
• Ability to multitask and handle multiple inquiries efficiently.
• Patient, empathetic and solution-oriented approach.

Responsibilities

• Answer calls and respond to inquiries in English and Spanish across channels.
• Provide accurate product/service information and resolve issues promptly.
• Document interactions and maintain records in the company system.
• Process requests including orders, returns, refunds, and account changes.
• Escalate complex issues to senior staff when needed.
• Maintain professionalism and meet quality metrics.
• Participate in training and knowledge improvement.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Communication

Calm under pressure

Education

High school diploma or equivalent

Tools

MS Office

Call centre software

Job description

Global Healthcare Resource Philippines Inc. is seeking a CSR (Spanish Bilingual) to join our customer service team in Cebu City. This full-time role focuses on delivering exceptional support to Spanish-speaking clients while maintaining professionalism and care.

You will handle calls, emails, and chats in English and Spanish, document interactions, process requests, and escalate complex issues when needed. A healthcare familiarity and calm, patient demeanor are valued.