CSR SME or Team Leader

eLink Systems & Concepts Corp.; Cebu City; On-site; PHP 246,000 - 335,000; Full time

Job summary

eLink Systems & Concepts Corp. is hiring a CSR SME or Team Leader for Cebu City to join our growing BPO team. You will lead a group of customer service professionals, provide guidance, and drive performance during the night shift on site.

The ideal candidate has BPO or customer service experience, SME or Team Leader background, and strong communication and problem-solving skills. On-site night shifts are required, with competitive compensation based on experience.

Qualifications

• Experience in BPO or customer service environments.
• SME or Team Leader experience.
• Willingness to work on a night shift schedule and onsite.

Responsibilities

• Lead CSR/SME or Team Leader activities within the team.
• Mentor agents and drive performance improvements.
• Ensure service quality and client satisfaction during night shifts.

Skills

Leadership

Communication

Problem-solving

Job description

Total vacancies for this job title: 1

22000 - 30000

At least 1 year experience as SME or Senior CSR or with at least 6-12 month experience as a CSR Supervisor

(Night Shift)

Qualifications

We’re looking for candidates with:

• BPO/Customer Service experience
• SME or Team Leader experience
• Strong communication and problem-solving skills
• Coaching and leadership skills
• Willingness to work on a night shift schedule and onsite

Competitive salary package — depends on experience and qualifications!

Your next career move starts here.

Responsibilities

CSR SME or Team Leader | We’re Hiring!

Ready to take the next step in your BPO career? We’re looking for an experienced SME or a Team Leader to join our growing team!

If you have strong customer service skills, leadership potential, and the drive to help a team succeed, we’d love to hear from you.