CSR Payroll and Timekeeping Implementation Officer

Lee Systems Technology Ventures Inc.; Caloocan; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

Lee Systems Technology Ventures Inc. in Caloocan is seeking a Customer Support Representative/Implementation Officer responsible for client engagements, software implementation, and technical support. The ideal candidate will have a Bachelor's degree in a relevant field and be proficient in payroll computation. Fresh graduates are welcome. The role allows a hybrid work setup and prioritizes strong communication and problem-solving skills.

Qualifications

• Proficient in timekeeping and payroll software.
• Knowledge of government-mandated benefits and payroll computation.
• Fresh graduates are welcome to apply.

Responsibilities

• Handle existing and new client engagements for software solutions.
• Provide implementation and training for proprietary software.
• Address client concerns and provide after-sales technical support.

Skills

Proficient in computer applications

Knowledgeable in payroll computation

Strong communication skills

Problem-solving skills

Customer-service oriented

Education

Bachelor's degree in Accounting, Human Resources, Information Technology, or Computer Science

Job description

The Customer Support Representative/Implementation Officer is responsible for handling both existing and new client engagements. This includes the implementation and training of LSTVIs proprietary software solutions, addressing client concerns, and providing after-sales technical support. The role ensures client satisfaction through responsive support, timely implementation, and proper documentation of enhancements and customization requests.

Qualifications

• Proficient in computer applications and timekeeping/payroll software
• Knowledgeable in payroll computation, including government-mandated benefits (SSS, PhilHealth, Pag-IBIG, and BIR Form 2316)
• Hybrid work setup
• Must possess at least a Bachelors degree in Accounting, Human Resources, Information Technology, Computer Science, or a related field
• Full-time position
• Fresh graduates are welcome to apply
• Highly hardworking with the ability to perform well under tight deadlines
• Strong communication and problem-solving skills
• Capable of dealing with and providing support to clients
• Able to work with minimal supervision
• Customer-service oriented
• Must have own laptop