Customer Success Officer

Dempsey Resource Management; Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

Dempsey Resource Management is hiring a Customer Success Officer in Makati to manage software implementation, payroll processing, client onboarding and ongoing support.

You will coordinate with clients and internal teams to ensure accurate payroll setups, stay updated on DOLE regulations, and drive onboarding and implementation of our HCMS.

Qualifications

• At least 2 years experience as Customer Success Officer in a Software as a Service Company leading at least 5 Implementation Analyst
• At least 2 years experience in software Implementation
• At least 2 years experience in calculating payroll for multiple clients.
• Knowledge of updated DOLE rules.
• Advance MS Excel Skills.
• Willing to travel for business trips to meet clients
• Strong analytical and planning skills
• Good communication and presentation skill

Responsibilities

• Overall responsibility of perfect implementation of all client payroll rules
• Stay updated on changing DOLE rules and updating the software accordingly
• Runs payroll for clients.
• Develop Excel back-ups for calculation.
• Automate payroll on the HCMS for all current clients
• Handles existing and new client’s data migration.
• Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients
• Work with other teams internally and at client’s end to ensure roadblocks are getting resolved
• Define the project plan for each implementation and ensure all timelines are met
• Interact with clients including site visits for implementation and maintain a good rapport
• Ensure timely resolution of all client concerns post implementation
• Promotes client loyalty
• Obtain understanding of client payroll rules and policies during implementation.
• Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client.
• Highlight any discrepancies in historical calculation to the client.Confirm the client rules can be deployed in the software.
• Highlight any customization request by the client.
• Cross check automated payroll with Excel calculations.
• Provide ongoing support to client.
• Such other duties as may be designated or assigned by the Company as may be made known to you.

Skills

Advanced MS Excel

Analytical skills

Planning skills

Communication skills

Presentation skills

Travel readiness

Tools

MS Excel

Job description

WE ARE HIRING!

CUSTOMER SUCCESS OFFICER

Industry: HR and Payroll System Industry

Location: Ayala Ave, Makati City

Salary: ₱25,000 - ₱35,000

Experience: 2 YRS EXPERIENCE IN SOFTWARE IMPLEMENTATION

We are looking for an experienced Customer Success Officer who can manage software implementation, payroll processes, client onboarding, and ongoing customer support.

Qualifications

• At least 2 years experience as Customer Success Officer in a Software as a Service Company leading at least 5 Implementation Analyst
• At least 2 years experience in software Implementation
• At least 2 years experience in calculating payroll for multiple clients.
• Knowledge of updated DOLE rules.
• Advance MS Excel Skills.
• Willing to travel for business trips to meet clients
• Strong analytical and planning skills
• Good communication and presentation skill

Job Description

• Overall responsibility of perfect implementation of all client payroll rules
• Stay updated on changing DOLE rules and updating the software accordingly
• Runs payroll for clients.
• Develop Excel back-ups for calculation.
• Automate payroll on the HCMS for all current clients
• Handles existing and new client’s data migration.
• Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients
• Work with other teams internally and at client’s end to ensure roadblocks are getting resolved
• Define the project plan for each implementation and ensure all timelines are met
• Interact with clients including site visits for implementation and maintain a good rapport
• Ensure timely resolution of all client concerns post implementation
• Promotes client loyalty
• Obtain understanding of client payroll rules and policies during implementation.
• Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client.
• Highlight any discrepancies in historical calculation to the client.Confirm the client rules can be deployed in the software.
• Highlight any customization request by the client.
• Cross check automated payroll with Excel calculations.
• Provide ongoing support to client.
• Such other duties as may be designated or assigned by the Company as may be made known to you.