CSR (Outbound Sales)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 167,000 - 279,000; Full time

Job summary

A recruitment and outsourcing company is seeking candidates for a customer service role in Taguig, Philippines. This position involves maintaining customer records, handling returns, and ensuring customer satisfaction. Ideal candidates are high school graduates or college undergraduates, preferably with some sales experience. Strong communication skills are essential.

Qualifications

• Candidates must have excellent communication skills.
• High school or college background is required.
• Experience in sales is preferred but not mandatory.

Responsibilities

• Maintain and update customer records accurately.
• Handle returns, refunds, and exchanges per company policies.
• Follow up with customers to ensure issue resolution.
• Communicate and coordinate effectively with internal departments to address customer needs.
• Provide feedback and insights on customer service trends to support process improvement.

Skills

Excellent Communication skills

Customer Service

Sales

Education

HS GRADUATE

SHS GRADUATE

COLLEGE UNDERGRADUATE

Job description

Responsibilities

• Maintain and update customer records accurately in the system.
• Handle returns, refunds, and exchanges in compliance with company policies.
• Follow up with customers to ensure timely resolution of issues and overall satisfaction.
• Communicate and coordinate effectively with internal departments to address customer needs.
• Provide feedback and insights on customer service trends to support process improvement.

Job Requirements

• HS GRADUATE, SHS GRADUATE, COLLEGE UNDERGRADUATE
• With or without experience, preferably with 1 year of exp in Sales
• Excellent Communication skills