CSR | No BPO Experience Required | Fresh Graduates Welcome (Makati)

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and career development

Inclusive and supportive work环境

Gain valuable experience in healthcare

Be part of a team that positively impa

Job summary

Optum is seeking a Customer Service Representative in Makati to assist members with healthcare benefits and services. You will respond to inquiries, educate on programs, and help choose providers while scheduling appointments and coordinating with internal teams.

The role welcomes graduates at all levels and offers paid training, competitive compensation, and a supportive work environment in a global health care organization.

Qualifications

• Customer service orientation and ability to assist members with benefits.
• Strong communication and listening skills.
• Empathy and problem-solving to resolve inquiries.

Responsibilities

• Respond to customer inquiries regarding healthcare benefits, eligibility, claims, and related concerns.
• Educate members on healthcare programs and benefit plan options.
• Assist customers in choosing quality care providers and maximizing their healthcare benefits.
• Schedule appointments and coordinate with internal teams and specialists when necessary.
• Provide accurate, timely, and effective resolutions to customer concerns.
• Deliver exceptional customer experiences through empathy, professionalism, and active listening.
• Help members, families, and healthcare providers gain confidence in the care and support we deliver.

Skills

Customer service

Communication

Empathy

Education

Any education level welcome

Job description

Kickstart Your Career with Optum!

Are you passionate about helping people and providing excellent customer service? Join our team as a Customer Service Representative and become part of a global healthcare organization that makes a difference every day.

Whether you're a fresh graduate or an experienced professional, this is a great opportunity to build your career in customer service while supporting members in navigating their healthcare benefits and services.

Job Responsibilities

• Respond to customer inquiries regarding healthcare benefits, eligibility, claims, and related concerns.

• Educate members on healthcare programs and benefit plan options.

• Assist customers in choosing quality care providers and maximizing their healthcare benefits.

• Schedule appointments and coordinate with internal teams and specialists when necessary.

• Provide accurate, timely, and effective resolutions to customer concerns.

• Deliver exceptional customer experiences through empathy, professionalism, and active listening.

• Help members, families, and healthcare providers gain confidence in the care and support we deliver.
  

Job Qualifications

• College Graduates, Undergraduates, SHS Graduates, High School graduates are welcome to apply, with or without BPO experience.

• Willing to work onsite in Makati.

• Willing to work on shifting schedules, including weekends and holidays as needed.
  

WHAT WE OFFER

• Competitive compensation and benefits

• Paid training and career development opportunities

• Inclusive and supportive work environment

• Gain valuable experience in the healthcare industry

• Be part of a team that positively impacts people's lives
  

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.