Fresh Graduates Welcome! Healthcare CSR (Fixed Term) | Quezon City

Optum, a UnitedHealth Group Company; Quezon City; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Zusammenfassung

Optum, the health care technology and innovation company of UnitedHealth Group, is seeking applicants for on-site roles at UP Ayala Technohub, QC. The team focuses on resolving customer inquiries about benefits, eligibility, and claims while educating members on health care options.

Qualifications include any course graduate, or college undergrad with international BPO experience, plus strong communication and multi-tasking skills. Willingness to work on shifting schedules is required.

Qualifikationen

• Graduate of any course, with or without International BPO voice experience.
• College undergraduate with at least 6 months of International BPO voice experience.
• High school graduates are welcome to apply.
• Good communication skills.
• Ability to multi-task.
• Willingness to work onsite in UP Ayala Technohub, QC.
• Willingness to work on shifting schedules.

Aufgaben

• Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
• Educate customers on consumer-driven health care topics to help them manage their health and well-being.
• Assist in scheduling appointments or connecting customers with internal specialists when needed.
• Provide real-time resolutions or follow up comprehensively and promptly with members.
• Elevate customer care to ensure confidence in the care provided.

Kenntnisse

Good communication skills

Ability to multi-task

Willingness to work onsite in UP Ayala

Ausbildung

High school graduate

College undergraduate with 6 months International BPO experience

Graduate of any course with/without International BPO experience

Jobbeschreibung

Role and Responsibilities:

• Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.

• Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.

• Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.

• Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.

• Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.

Job Qualifications:

• Graduate of any course, with or without International BPO voice experience

• College undergraduate with at least 6 months of International BPO voice experience

• High school graduate are welcome to apply

• Good communication skills

• Ability to multi-task

• Willingness to work onsite in UP Ayala Technohub, QC

• Willingness to work on shifting schedules

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 4 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together