CSR - (Fixed Term) | Fresh Graduates Encouraged to Apply Quezon City

Optum, a UnitedHealth Group Company; Quezon City; On-site; PHP 360,000 - 540,000; Full time

Job summary

Optum, a UnitedHealth Group Company, is seeking a Customer Service professional to address inquiries about benefits, eligibility, and claims while educating members on health care topics. The role involves scheduling appointments and connecting customers with internal specialists when needed, delivering timely resolutions within shifting daytime schedules.

Onsite work is required at UP Ayala Technohub, QC, and the ideal candidate has strong communication, multitasking skills, and the ability to

Qualifications

• Graduate of any course, with or without International BPO voice experience.
• College undergraduate with at least 6 months of International BPO voice experience.
• High school graduate with at least 24 months of International BPO voice experience.
• Good communication skills.
• Ability to multi-task.
• Willingness to work onsite in UP Ayala Technohub, QC.
• Willingness to work on shifting schedules.

Responsibilities

• Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
• Educate customers on consumer-driven health care topics to help them manage their health and well-being.
• Assist in selecting the best benefit plan options and choosing quality care providers.
• Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.
• Provide real-time resolutions or follow up comprehensively and promptly with members.

Skills

Communication skills

Multitasking

Onsite work requirement

Shifting schedules

Education

High school diploma

College undergraduate

Any course

Job description

Role and Responsibilities:

• Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.

• Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.

• Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.

• Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.

• Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.

Job Qualifications:

• Graduate of any course, with or without International BPO voice experience

• College undergraduate with at least 6 months of International BPO voice experience

• High school graduate with at least 24 months of International BPO voice experience

• Good communication skills

• Ability to multi-task

• Willingness to work onsite in UP Ayala Technohub, QC

• Willingness to work on shifting schedules

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 4 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together