Customer Service Representative | Open to Fresh Graduates | Contract-Based Role

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Paid Time-Off Benefits

Employee Recognition

Training and Staff Development

All Mandatory Statutory Benefits

Job summary

Optum Philippines is seeking a Customer Service Representative to assist members with healthcare benefits, eligibility, claims, and related inquiries.

You will educate members on programs and benefit options, help them select providers, and coordinate with internal teams. Onsite work in Makati with shifting schedules, including weekends and holidays.

Fresh graduates or experienced professionals are welcome to build a rewarding career in a global health organization.

Qualifications

• College graduates welcome to apply, with or without BPO experience.
• High school graduates must have at least 24 months of BPO experience.
• Senior high school graduates or 1st year college undergraduates must have at least 12 months of BPO experience.
• 2nd, 3rd, or 4th year college undergraduates must have at least 6 months of BPO experience.
• Good communication and interpersonal skills.
• Ability to multi-task and work in a fast-paced environment.
• Willing to work onsite in Makati.
• Willing to work on shifting schedules, including weekends and holidays as needed.

Responsibilities

• Respond to customer inquiries regarding healthcare benefits, eligibility, claims, and related concerns.
• Educate members on healthcare programs and benefit plan options.
• Assist customers in choosing quality care providers and maximizing their healthcare benefits.
• Schedule appointments and coordinate with internal teams and specialists when necessary.
• Provide accurate, timely, and effective resolutions to customer concerns.
• Deliver exceptional customer experiences through empathy, professionalism, and active listening.
• Help members, families, and healthcare providers gain confidence in the care and support we deliver.

Skills

Communication

Interpersonal skills

Multi-tasking

Fast-paced environment

Onsite Makati

Shifting schedules

Education

College graduates

High school graduates

Senior high school graduates

Undergraduate students

Job description

Kickstart Your Career with Optum!

Are you passionate about helping people and providing excellent customer service? Join our team as a Customer Service Representative and become part of a global healthcare organization that makes a difference every day.

Whether you're a fresh graduate or an experienced professional, this is a great opportunity to build your career in customer service while supporting members in navigating their healthcare benefits and services.

Job Responsibilities

• Respond to customer inquiries regarding healthcare benefits, eligibility, claims, and related concerns.

• Educate members on healthcare programs and benefit plan options.

• Assist customers in choosing quality care providers and maximizing their healthcare benefits.

• Schedule appointments and coordinate with internal teams and specialists when necessary.

• Provide accurate, timely, and effective resolutions to customer concerns.

• Deliver exceptional customer experiences through empathy, professionalism, and active listening.

• Help members, families, and healthcare providers gain confidence in the care and support we deliver.
  

Job Qualifications

• College Graduates are welcome to apply, with or without BPO experience.

• High School Graduates must have at least 24 months of BPO experience.

• Senior High School Graduates or 1st Year College Undergraduates must have at least 12 months of BPO experience.

• 2nd, 3rd, or 4th Year College Undergraduates must have at least 6 months of BPO experience.

• Good communication and interpersonal skills.

• Ability to multi-task and work in a fast-paced environment.

• Willing to work onsite in Makati.

• Willing to work on shifting schedules, including weekends and holidays as needed.
  

What we offer

• Paid Time-Off Benefits

• Employee Recognition

• Training and Staff Development

• All Mandatory Statutory Benefits

Who we are

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.