CSR Hiring in Makati | No BPO Experience Required | Contractual

Optum, a UnitedHealth Group Company; Makati; Presencial; PHP 420 000 - 540 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation and benefits

Paid training and career development

Inclusive and supportive work环境

Valuable experience in the healthcare

Career growth opportunities within a全球

The chance to make a positive impact

Resumo da oferta

Optum is seeking a customer service professional in Makati to handle inquiries about benefits, eligibility, and claims. You will educate members on programs, help them find quality providers, and coordinate with internal teams to schedule appointments.

We value empathy, clear communication, and reliable assistance, with opportunities for growth in a global organization.

Qualificações

• Onsite work in Makati City.
• Willing to work on shifting schedules, including weekends and holidays.

Responsabilidades

• Respond to customer inquiries regarding healthcare benefits, eligibility, claims.
• Educate members on healthcare programs, services, and benefit plan options.
• Assist customers in finding providers and making informed decisions about their care.
• Schedule appointments and coordinate with healthcare providers and internal teams as needed.
• Resolve customer concerns accurately, professionally, and efficiently.
• Deliver outstanding customer experiences through empathy, active listening, and effective communication.
• Support members, families, and healthcare providers by providing timely and reliable assistance.

Conhecimentos

Customer service

Formação académica

High school diploma or college undergrad welcome

Descrição da oferta de emprego

Job Responsibilities

• Respond to customer inquiries regarding healthcare benefits, eligibility, claims, and related concerns.




• Educate members on healthcare programs, services, and benefit plan options.




• Assist customers in finding quality healthcare providers and making informed decisions about their care.




• Schedule appointments and coordinate with healthcare providers and internal teams as needed.




• Resolve customer concerns accurately, professionally, and efficiently.




• Deliver outstanding customer experiences through empathy, active listening, and effective communication.




• Support members, families, and healthcare providers by providing timely and reliable assistance.

Job Qualifications

• College Graduates, High School Graduates, 2nd, 3rd, or 4th Year College Undergraduates, Senior High School Graduates or 1st Year College Undergraduates are welcome to apply, with or without BPO experience.

• Willing to work onsite in Makati City.




• Willing to work on shifting schedules, including weekends and holidays when required.

What We Offer

• Competitive compensation and benefits




• Paid training and career development opportunities




• Inclusive and supportive work environment




• Valuable experience in the healthcare industry




• Career growth opportunities within a global organization




• The chance to make a positive impact on people's lives every day
  

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.




• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.




• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.




• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.