CSR - Health Care

Datamatics Careers- Philippines; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Datamatics Careers- Philippines in Pasig is seeking a customer service representative to provide inbound and outbound telephonic and SMS support, handling inquiries and basic triage. You will deliver participant-selected services as per enrollment forms and offer transition-related services to participants, with a strong emphasis on clear English communication.

The role requires empathy, active listening and a resolution-focused approach, plus multitasking and adaptability in a high‑energy,

Qualifications

• 2+ years of experience in BPO/Health Care settings.
• Graduate orPostgraduate education completed.
• Strong communication and interpersonal skills.
• Ability to handle inquiries and provide basic support.

Responsibilities

• Provide inbound and outbound telephonic and SMS support.
• Handle general inquiries, simple triage and basic customer service.
• Provide participant-selected services as stated by the enrollment form.
• Provide transition related services to participants (Appendix A).
• Maintain exceptional English verbal and written communication.
• Utilize MS Windows and other computer applications.
• Demonstrate empathy, active listening and resolution-oriented mindset.
• Multitask, think critically and solve problems to address customer needs.
• Stay organized and adapt to change in a fast-paced environment.
• Maintain empathetic and patient-focused approach.

Skills

Exceptional English communication

Customer service

Empathy

Active listening

Problem solving

Multitasking

Attention to detail

Organization

Education

Graduate/Post Graduate

Tools

MS Windows

Job description

• Will provide inbound and outbound telephonic and SMS texting support
• Will handle general inquiries, simple triage and basic customer service
• Will provide Participant-selected services as stated by the enrollment form
• Will provide Transition related Services to Participants (Appendix A)
• Exceptional English verbal and written communication skills
• Handy with MS Windows and other computer applications
• Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude
• Ability to multitask, think critically and problem solve to address customer needs and barriers to product fulfillment
• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment
• Empathetic and patient focused approach
• High attention to detail, diligence and reliability

Qualifications & Desired Skills

Experience: 2 years and above

Education: Graduate/Post Graduate

Skills

• At least 2year + experience in BPO/Health Care