CSR Insurance Brokerage (PE)

Metacom Careers; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers is seeking a highly motivated Customer Service Representative to join our International Voice Account team. You will provide exceptional customer support to international clients by handling inquiries, resolving concerns, and ensuring a positive customer experience through professional and efficient communication.

Responsibilities include handling inbound and outbound voice interactions, addressing inquiries, documenting interactions, and adhering to quality standards.

Qualifications

• College graduate of any course.
• 6 months of BPO experience.
• Experience in an International Voice Account is required.
• Excellent English communication skills, both verbal and written.
• Willing to work in a shifting schedule and onsite environment.

Responsibilities

• Handle inbound and outbound customer interactions through voice support.
• Address customer inquiries, concerns, and requests in a timely and professional manner.
• Provide accurate information regarding products, services, and account-related concerns.
• Document customer interactions and maintain accurate records in company systems.
• Follow established processes, quality standards, and compliance requirements.
• Achieve performance metrics related to customer satisfaction, productivity, and quality.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Attention to detail

Adaptability

Education

College Graduate

Job description

Role Description

We are looking for a highly motivated Customer Service Representative to join our International Voice Account team. In this role, you will provide exceptional customer support to international clients by handling inquiries, resolving concerns, and ensuring a positive customer experience through professional and efficient communication.

Key Responsibilities

• Handle inbound and outbound customer interactions through voice support.
• Address customer inquiries, concerns, and requests in a timely and professional manner.
• Provide accurate information regarding products, services, and account-related concerns.
• Document customer interactions and maintain accurate records in company systems.
• Follow established processes, quality standards, and compliance requirements.
• Achieve performance metrics related to customer satisfaction, productivity, and quality.

Qualifications

• College Graduate of any course.
• At least 6 months of BPO experience.
• Experience in an International Voice Account is required.
• Excellent English communication skills, both verbal and written.
• Willing to work in a shifting schedule and onsite environment.

Skills & Competencies

• Strong customer service orientation.
• Excellent communication and active listening skills.
• Problem-solving and critical-thinking abilities.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and accuracy.
• Adaptability and willingness to learn new processes.

What We Offer

• Competitive salary and benefits package.
• Comprehensive training and development programs.
• Career growth and advancement opportunities.
• Supportive and collaborative work environment.
• Exposure to global customer service operations.