CSR for Airlines / Travel Account - Wipro Cebu

Gratitude Philippines; Cebu City; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive compensation package

Career growth and promotion

Supportive and collaborative work文化

Paid training and development support

Global travel brand

Job summary

Wipro Cebu is hiring CSRs for our Premium Airlines / Travel Account. You will assist customers with flight bookings, reservations, modifications and cancellations, and provide empathetic travel support to ensure a seamless experience.

Ideal candidates have excellent English communication skills, with a preference for those with a college degree or who are in their 2nd year of college, and who are willing to work 100% onsite with shifting schedules. Immediate start is available.

Qualifications

• Excellent English language communication skills required.
• Must have near-native English with good American accent.
• 6 months BPO experience preferred or new graduates welcomed.

Responsibilities

• Assist customers with flight bookings, reservations, modifications, and cancellations
• Handle general travel inquiries with empathy and professionalism
• Resolve customer issues efficiently and provide accurate information
• Document all customer interactions properly and accurately
• Collaborate with internal teams to ensure smooth customer experience
• Meet quality, productivity, and customer satisfaction targets

Skills

English proficiency

Communication skills

American English accent

Education

College graduate

2nd year college student

Job description

CSR for Airlines / Travel Account - Wipro Cebu - 100% Onsite - Urgent Hiring

Company: Wipro

Location: Wipro Cebu - 100% Onsite (WFO)

Industry: BPO / Airline / Travel

Salary: Competitive Package

Setup: 100% Onsite - Shifting Schedule - Full-Time

Wipro Cebu is mass hiring CSRs for our Premium Airlines / Travel Account! Perfect opportunity for candidates with excellent English communication skills and passion for travel and customer service. Build your BPO career with a global travel brand.

Job Responsibilities

• Assist customers with flight bookings, reservations, modifications, and cancellations
• Handle general travel inquiries with empathy and professionalism
• Resolve customer issues efficiently and provide accurate information
• Document all customer interactions properly and accurately
• Collaborate with internal teams to ensure smooth customer experience
• Meet quality, productivity, and customer satisfaction targets

Qualifications

• Option 1: For College Graduates
• College Graduate - With or without BPO experience are welcome
• Must have C1 level English - Excellent communication skills required
• With close to standard American English accent
• Option 2: For Undergraduates
• Completed at least 2nd year in college with no failing subjects
• At least 6 months BPO experience required
• Good to excellent English communication skills

Additional Requirements

• Willing to work 100% onsite in Wipro Cebu
• Willing to be assigned to Airlines / Travel account
• Amenable to shifting schedule and can start ASAP

Benefits & Perks

• Competitive compensation package
• Career growth and promotion opportunities
• Supportive and collaborative work culture
• Paid training and development support
• Opportunity to work with a global travel brand