CSR ASSOCIATE. Virtual Interview. Salary upto 20k-40k

Recruitify_HR; Tarlac City; Remote; PHP 334,800 - 502,200; Full time

Job summary

A customer service solutions company located in the Philippines is seeking a Customer Service Representative to assist customers through various channels, including phone, email, and chat. The ideal candidate should have 5+ years of experience in customer service, a Bachelor's degree is preferred, and possess strong communication and problem-solving skills. You will be responsible for documenting interactions, collaborating with team members, and suggesting improvements to enhance customer satisfaction in a remote work environment.

Qualifications

• 5+ years of experience in customer service or related fields.
• Ability to analyze customer needs and provide suitable solutions.

Responsibilities

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Skills

Excellent communication skills

Problem-solving skills

Strong interpersonal skills

Customer-centric attitude

Education

Bachelor's degree in a relevant field

Job description

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Description

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 57 years in customer service or related fields.
• Skills and Competencies: Excellent communication and problem-solving skills.
• Responsibilities and Duties: Ability to analyze customer needs and provide suitable solutions.
• Qualities and Traits: Strong interpersonal skills and a customer-centric attitude.
• Working Conditions: Remote work environment with flexible hours.