CSR ASSOCIATE. Virtual Interview. Salary upto 20k-40k

Recruitify_HR; Mandaluyong; Remote; PHP 279,000 - 390,600; Full time

Job summary

A leading recruitment firm is seeking an experienced customer service representative in Mandaluyong. You will assist customers via phone, email, and chat, resolving inquiries and guiding them through the purchase process. The ideal candidate has a Bachelor's degree and 5+ years of experience in customer service, excellent communication, and strong problem-solving skills. This role offers a flexible remote working environment.

Qualifications

• 5+ years in customer service or related fields.
• Ability to analyze customer needs and provide suitable solutions.
• Customer-centric attitude and flexible working approach.

Responsibilities

• Assist customers via phone, email, and chat to resolve inquiries.
• Provide product and service information during the purchase process.
• Collaborate with team to enhance customer service delivery.

Skills

Excellent communication

Problem-solving skills

Strong interpersonal skills

Education

Bachelor's degree in a relevant field

Job description

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Description

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 57 years in customer service or related fields.
• Skills and Competencies: Excellent communication and problem-solving skills.
• Responsibilities and Duties: Ability to analyze customer needs and provide suitable solutions.
• Qualities and Traits: Strong interpersonal skills and a customer-centric attitude.
• Working Conditions: Remote work environment with flexible hours.