CSR ASSOCIATE. Virtual Interview. Salary upto 20k-40k

Recruitify_HR; Quezon City; Remote; PHP 335,000 - 580,000; Full time

Job summary

A leading customer service management firm is seeking a dedicated Customer Service Representative in Metro Manila, Quezon City. You will assist customers through phone, email, and chat, provide product information, document interactions, and collaborate with team members to improve service delivery. The ideal candidate has over 5 years of experience in customer service, excellent communication skills, and a strong customer-centric attitude in a remote work environment.

Qualifications

• 5+ years of experience in customer service or related fields.
• Proven ability to analyze customer needs and provide suitable solutions.
• Ability to analyze customer needs and provide suitable solutions.

Responsibilities

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Skills

Excellent communication skills

Problem-solving skills

Strong interpersonal skills

Education

Bachelor's degree in a relevant field

Job description

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Description

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 57 years in customer service or related fields.
• Skills and Competencies: Excellent communication and problem-solving skills.
• Responsibilities and Duties: Ability to analyze customer needs and provide suitable solutions.
• Qualities and Traits: Strong interpersonal skills and a customer-centric attitude.
• Working Conditions: Remote work environment with flexible hours.