CSR ASSOCIATE. Virtual Interview. Salary upto 20k-40k

Gratitude Philippines; Mandaluyong; On-site; PHP 334,800 - 446,400; Full time

Job summary

A customer service solutions company based in Metro Manila is seeking an experienced Customer Service Representative to assist customers through various channels. The ideal candidate should have 5–7 years of experience in customer service, excellent communication skills, and a customer-centric attitude. This remote position offers flexible hours and requires strong problem-solving and interpersonal skills. Join us to enhance customer satisfaction while working in a supportive environment.

Qualifications

• 5–7 years of experience in customer service or related fields.
• Ability to analyze customer needs and provide suitable solutions.
• Strong interpersonal skills.

Responsibilities

• Assist customers via phone, email, and chat to resolve inquiries.
• Document customer interactions and maintain records.
• Collaborate with team members to enhance service delivery.

Skills

Excellent communication

Problem-solving skills

Customer-centric attitude

Education

Bachelor’s degree in a relevant field

Job description

Description

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 5–7 years in customer service or related fields.
• Skills and Competencies: Excellent communication and problem-solving skills.
• Responsibilities and Duties: Ability to analyze customer needs and provide suitable solutions.
• Qualities and Traits: Strong interpersonal skills and a customer-centric attitude.
• Working Conditions: Remote work environment with flexible hours.