Crypto Customer Support Specialist

Toobit; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

Toobit in the Philippines is seeking a customer support specialist to respond to inquiries in English, provide accurate information, and resolve issues across online channels.

The ideal candidate has at least 1 year in customer support, strong English, and a keen interest in cryptocurrency; bilingual skills are a plus. You will collaborate with a team, adapt to rotating shifts, and maintain professional, empathetic service while upholding company policies.

Qualifications

• Professional-level proficiency in spoken and written English.
• At least 1 year of working experience in customer support or related field.
• Knowledge or experience in the cryptocurrency industry is a strong plus.
• Bilingual skills are a plus; professional business-level communication in English is mandatory.
• Friendly, patient, detail-oriented, and strongly customer-obsessed.
• Ability to multitask effectively under pressure, maintain professionalism, and demonstrate strong teamwork.
• Flexibility to work rotating shifts when required.
• Strong interest and positive attitude toward the cryptocurrency industry.

Responsibilities

• Respond to and resolve customer inquiries via tickets and other online support channels in English.
• Provide accurate, valid, and complete information using appropriate customer service tools and processes.
• Deliver appropriate and effective solutions to customer issues within defined response and resolution timeframes.
• Document all customer interactions, follow up on cases, and ensure issues are resolved smoothly and accurately.
• Adhere to communication protocols, guidelines, and company policies.
• Strive for high customer satisfaction and maintain professional customer support standards.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Comply with shift schedules arranged according to team and business needs.

Skills

English proficiency

Customer support experience

Teamwork

Multitasking

Bilingualism

Education

Bachelor's degree or above

Job description

Toobit in the Philippines is seeking a customer support specialist to respond to inquiries in English, provide accurate information, and resolve issues across online channels.

The ideal candidate has at least 1 year in customer support, strong English, and a keen interest in cryptocurrency; bilingual skills are a plus. You will collaborate with a team, adapt to rotating shifts, and maintain professional, empathetic service while upholding company policies.