Cruise Sales & Support Specialist (Night Shift, Onsite)

KamelMedia; Philippines; On-site; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Unlimited Incentives

HMO after probationary period

Job summary

KamelMedia is seeking a Sales & Support Representative to support cruise bookings and inquiries from Clark, Pampanga. This onsite role requires a night shift/rotational schedule and focuses on providing exceptional customer service while driving sales.

The ideal candidate has hands-on cruise industry experience, strong English communication, and the ability to upsell while maintaining accurate records and coordinating with travel partners.

Qualifications

• Previous experience handling a cruise account or working within the cruise industry is required.
• Experience in cruise reservations, cruise sales, customer support, or related travel services is preferred.
• Strong written and verbal English communication skills.
• Customer-focused with a strong sales mindset.
• Confident handling customer inquiries and sales conversations.
• Strong problem-solving and decision-making skills.
• Excellent attention to detail, particularly when handling bookings and customer information.
• Comfortable using reservation, booking, CRM, or travel-related systems.
• Willing to work onsite in Clark, Pampanga and on a night/rotational schedule.

Responsibilities

• Handle customer inquiries and concerns through phone, email, and chat.
• Assist customers with cruise bookings, reservations, modifications, cancellations, and post-booking concerns.
• Provide accurate information regarding cruise itineraries, destinations, packages, cabins, schedules, and policies.
• Identify opportunities for upselling and cross-selling based on customer needs.
• Assist customers with payments, refunds, changes, and other booking-related requests.
• Resolve customer concerns efficiently while maintaining excellent customer service.
• Maintain accurate customer and reservation records.
• Coordinate with cruise lines, travel partners, and internal teams when necessary.
• Meet established sales, quality, productivity, and customer service targets.

Skills

Cruise industry experience

Sales mindset

Customer service

English communication

Tools

CRM systems

Booking systems

Job description

KamelMedia is seeking a Sales & Support Representative to support cruise bookings and inquiries from Clark, Pampanga. This onsite role requires a night shift/rotational schedule and focuses on providing exceptional customer service while driving sales.

The ideal candidate has hands-on cruise industry experience, strong English communication, and the ability to upsell while maintaining accurate records and coordinating with travel partners.