Sales Representative

KamelMedia; Philippines; On-site; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Unlimited Incentives

HMO after probationary period

Job summary

KamelMedia is seeking a Sales & Support Representative to support cruise bookings and inquiries from Clark, Pampanga. This onsite role requires a night shift/rotational schedule and focuses on providing exceptional customer service while driving sales.

The ideal candidate has hands-on cruise industry experience, strong English communication, and the ability to upsell while maintaining accurate records and coordinating with travel partners.

Qualifications

• Previous experience handling a cruise account or working within the cruise industry is required.
• Experience in cruise reservations, cruise sales, customer support, or related travel services is preferred.
• Strong written and verbal English communication skills.
• Customer-focused with a strong sales mindset.
• Confident handling customer inquiries and sales conversations.
• Strong problem-solving and decision-making skills.
• Excellent attention to detail, particularly when handling bookings and customer information.
• Comfortable using reservation, booking, CRM, or travel-related systems.
• Willing to work onsite in Clark, Pampanga and on a night/rotational schedule.

Responsibilities

• Handle customer inquiries and concerns through phone, email, and chat.
• Assist customers with cruise bookings, reservations, modifications, cancellations, and post-booking concerns.
• Provide accurate information regarding cruise itineraries, destinations, packages, cabins, schedules, and policies.
• Identify opportunities for upselling and cross-selling based on customer needs.
• Assist customers with payments, refunds, changes, and other booking-related requests.
• Resolve customer concerns efficiently while maintaining excellent customer service.
• Maintain accurate customer and reservation records.
• Coordinate with cruise lines, travel partners, and internal teams when necessary.
• Meet established sales, quality, productivity, and customer service targets.

Skills

Cruise industry experience

Sales mindset

Customer service

English communication

Tools

CRM systems

Booking systems

Job description

Sales & Support Representative

Location: Clark, Pampanga

Work Setup: Onsite

Employment Type: Full-time

Schedule: Night Shift / Rotational Schedule

About the Role

We are looking for a Sales & Support Representative with previous experience in a cruise account or the cruise industry to provide customer assistance while supporting sales and booking-related activities.

The role involves handling customer inquiries, assisting with cruise-related reservations and requests, identifying sales opportunities, and providing accurate and professional support throughout the customer journey.

Key Responsibilities

• Handle customer inquiries and concerns through phone, email, and chat.
• Assist customers with cruise bookings, reservations, modifications, cancellations, and post-booking concerns.
• Provide accurate information regarding cruise itineraries, destinations, packages, cabins, schedules, and policies.
• Identify opportunities for upselling and cross-selling based on customer needs.
• Assist customers with payments, refunds, changes, and other booking-related requests.
• Resolve customer concerns efficiently while maintaining excellent customer service.
• Maintain accurate customer and reservation records.
• Coordinate with cruise lines, travel partners, and internal teams when necessary.
• Meet established sales, quality, productivity, and customer service targets.

Qualifications

• Previous experience handling a cruise account or working within the cruise industry is required.
• Experience in cruise reservations, cruise sales, customer support, or related travel services is preferred.
• Strong written and verbal English communication skills.
• Customer-focused with a strong sales mindset.
• Confident handling customer inquiries and sales conversations.
• Strong problem-solving and decision-making skills.
• Excellent attention to detail, particularly when handling bookings and customer information.
• Comfortable using reservation, booking, CRM, or travel-related systems.
• Able to work in a fast-paced environment and manage multiple customer concerns.
• Willing to work onsite in Clark, Pampanga and on a night/rotational schedule.

Benefits & Incentives

• Unlimited Incentives – Earn additional incentives based on eligible cruise bookings and cabin sales.
• Current Incentive Structure (Subject to Change):
  • $3 – Inside Cabin
  • $5 – Outside / Window Cabin
  • $10 – Balcony Cabin
  • $15 – Suite Cabin
• HMO after probationary period.

Ideal Candidate

The ideal candidate has hands‑on cruise account or cruise industry experience, strong customer service and sales skills, and the ability to confidently assist customers while identifying opportunities to drive sales.