CRM Transformation Lead – MEA Region

Emerson; Philippines; On-site; PHP 1,339,000 - 2,790,000; Full time

Job summary

Emerson seeks a Lead Business Systems Analyst to drive CRM excellence, digital transformation, and customer engagement across the MEA region. You will partner with Sales, Marketing, Customer Care, and Global IT to improve processes, strengthen data, and deliver insights that enable smarter decisions and better service.

You have a track record integrating CRM platforms like Salesforce, Oracle CRM, or Microsoft Dynamics, and you excel at cross-functional collaboration, data governance, and driving

Qualifications

• Bachelor's degree in Business, IT, Engineering, or related field.
• 5+ years in business analysis, CRM, or related areas.
• Experience with Salesforce, Oracle CRM, Microsoft Dynamics, or similar CRM platforms.

Responsibilities

• Champion CRM process improvements and best practices across the MEA region.
• Drive CRM adoption, user engagement, and change management initiatives.
• Support Salesforce readiness activities, including process alignment, training, and business engagement.
• Improve customer and account data quality through strong data governance practices.
• Enhance digital customer experiences through platforms such as MyEmerson.
• Deliver reporting, analytics, and insights that support business decisions.
• Explore opportunities to leverage AI, automation, and digital technologies to improve productivity and customer engagement.

Skills

CRM knowledge

Data governance

Stakeholder engagement

Reporting & analytics

Cross-functional collaboration

Education

Bachelor's degree in Business/IT/Engineering

Tools

Salesforce

Oracle CRM

Microsoft Dynamics

Job description

Emerson seeks a Lead Business Systems Analyst to drive CRM excellence, digital transformation, and customer engagement across the MEA region. You will partner with Sales, Marketing, Customer Care, and Global IT to improve processes, strengthen data, and deliver insights that enable smarter decisions and better service.

You have a track record integrating CRM platforms like Salesforce, Oracle CRM, or Microsoft Dynamics, and you excel at cross-functional collaboration, data governance, and driving