Lead Business Systems Analyst

Emerson; Philippines; On-site; PHP 1,339,000 - 2,790,000; Full time

Job summary

Emerson seeks a Lead Business Systems Analyst to drive CRM excellence, digital transformation, and customer engagement across the MEA region. You will partner with Sales, Marketing, Customer Care, and Global IT to improve processes, strengthen data, and deliver insights that enable smarter decisions and better service.

You have a track record integrating CRM platforms like Salesforce, Oracle CRM, or Microsoft Dynamics, and you excel at cross-functional collaboration, data governance, and driving

Qualifications

• Bachelor's degree in Business, IT, Engineering, or related field.
• 5+ years in business analysis, CRM, or related areas.
• Experience with Salesforce, Oracle CRM, Microsoft Dynamics, or similar CRM platforms.

Responsibilities

• Champion CRM process improvements and best practices across the MEA region.
• Drive CRM adoption, user engagement, and change management initiatives.
• Support Salesforce readiness activities, including process alignment, training, and business engagement.
• Improve customer and account data quality through strong data governance practices.
• Enhance digital customer experiences through platforms such as MyEmerson.
• Deliver reporting, analytics, and insights that support business decisions.
• Explore opportunities to leverage AI, automation, and digital technologies to improve productivity and customer engagement.

Skills

CRM knowledge

Data governance

Stakeholder engagement

Reporting & analytics

Cross-functional collaboration

Education

Bachelor's degree in Business/IT/Engineering

Tools

Salesforce

Oracle CRM

Microsoft Dynamics

Job description

Job De ion

If you are a Lead Business Systems Analyst professional looking for an opportunity to grow your career, this gives you the chance to help drive CRM excellence, digital transformation, and customer engagement across the Middle East and Africa (MEA) region. In this role, you will partner with Sales, Marketing, Customer Care, and Global IT teams to improve business processes, strengthen customer data, support Salesforce readiness, and deliver insights that help teams work smarter and serve customers better.

In This Role, Your Responsibilities Will Be:

• Champion CRM process improvements and best practices across the MEA region.
• Drive CRM adoption, user engagement, and change management initiatives.
• Support Salesforce readiness activities, including process alignment, training, and business engagement.
• Improve customer and account data quality through strong data governance practices.
• Enhance digital customer experiences through platforms such as MyEmerson.
• Deliver reporting, analytics, and insights that support business decisions.
• Explore opportunities to leverage AI, automation, and digital technologies to improve productivity and customer engagement.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can translate business questions into clear reports, measures, and actionable insights. You communicate effectively with cross-functional and geographically distributed stakeholders. You work independently, manage priorities well, and escal…

For This Role, You Will Need:

• Bachelor's degree in Business, Information Technology, Engineering, or a related field.
• 5+ years of experience in business analysis, CRM, process improvement, or related areas.
• Experience with Salesforce, Oracle CRM, Microsoft Dynamics, or similar CRM platforms.
• Strong stakeholder engagement, problem-solving, and communication skills.
• Experience working across teams delivering business and technology solutions.

Our Culture and Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

About Us

WHY EMERSON

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

Our Commitment to Our People

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go!