CRM Lead Nurturing & Conversion Specialist

Cyberbacker Careers; Metro Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

Cyberbacker Careers is seeking a proactive support lead generation specialist to optimize CRM-driven outreach from our Manila hub. You will manage leads, scrub data, and support agents with training and timely responses to drive conversions.

In this role you will build dashboards in Google Sheets, track performance metrics, and generate reports on agent productivity. A tech-savvy, organized communicator will thrive in our fast-paced environment.

Qualifications

• Tech-savvy and responsive.
• Highly organized with strong follow-through.

Responsibilities

• Manage leads and the CRM.
• Report issues with CRM by calling the hotline.
• Answer CRM-related questions from agents and provide training if needed.
• Service inbound leads from sign calls and online sources and determine where they are in the buying/selling process.
• Immediate response and scrubbing of leads (adding labels, activating drip campaigns, sending welcome texts or emails, assigning leads to agents).
• Build follow-up process for the agents.
• Nurture all leads through steady communication (email and text) until ready to talk or meet with an agent.
• Re-assign leads to an agent once appointment is set.
• Daily monitoring of agent activity.
• Keep track of completed tasks and goals to measure lead conversion ratio and meet performance benchmarks.
• Generate report regarding Agent’s productivity and accountability.
• Build trackers and dashboard through Google Sheets.
• Track referrals and prepare referral forms.
• Create Lead Database for backup in case something happens with the CRM.
• Database and Pipeline Tool Management.
• Upload leads to dialer and schedule showings for agents.
• Cascade updates regarding incoming CRM-training or webinar and team announcement.

Skills

Tech-savvy

Organized with follow-through

Tools

CRM software

Job description

Cyberbacker Careers is seeking a proactive support lead generation specialist to optimize CRM-driven outreach from our Manila hub. You will manage leads, scrub data, and support agents with training and timely responses to drive conversions.

In this role you will build dashboards in Google Sheets, track performance metrics, and generate reports on agent productivity. A tech-savvy, organized communicator will thrive in our fast-paced environment.